Front Desk Agent

Job Type

Full-time

Description

Job Function

Weight

Job functions describe the substance and most important responsibilities of the job.

Totals 90%

1. Administration

• Register and assign rooms to guests.

• Issue room key and escort instructions to Guest Service Agent or directly to guest.

• Sort, and track incoming mail and messages.

• Transmit and receive messages using all communication avenues.

• Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.

• Keep record of room availability and rate.

• Compute bill, collect payment, and make change for guests.

• Make, confirm, and cancel reservations via all communication avenues.

• Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.

• Make reservation, transportation, or entertainment reservations for guest.

• Deposit guest valuables in hotel safe deposit box.

• Ability to accurately use various office software.

• Have a full working knowledge and expertise of each shift including night audit.

50%

2. Support

• Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.

• Ability to accurately report information.

• Ability to assist with various office tasks as needed.

• Ability to scrupulously follow all StepStone and hotel policies and procedures.

• Attend required meetings.

40%

Professionalism and Style Expectations

Weight

These are expected of every associate within StepStone Hospitality, Inc.

Totals 10%.

3. Personal Effectiveness

• Projects and assignments are completed thoroughly, professionally, and with care.

• Adjusts to high-pressure conditions and is open to change.

• Assumes responsibility for personal growth and development.

• Conducts him\herself (acts and dresses) professionally at all times; sets standards for all associates.

4. Communication

• Understands and communicates the StepStone Mission and core values

• Expresses ideas and conveys information clearly, effectively, and professionally.

• Actively listens to others.

• Conveys company information, decision, or problems to appropriate parties on a timely basis.

• Works to resolve disagreements and is respectful of peers and co-workers.

Requirements

5. These are required of every associate.

• Minimum lifting of 20 pounds.

• Pushing, bending, stooping, upward reaching, manual dexterity.

• Hearing, writing, typing.

• Minimum pulling of 20 pounds.

• Other duties may be assigned.

Additional responsibilities specific to you are:

• Must have a comprehensive knowledge of all hotel departments and functions.

• Must have good mathematical and computer skills.

• High school education required. Relevant training and experience and additional education preferred.

• CPR and first aid training preferred.

• Additional language ability preferred.

EOE/M/F/V/D/