Customer Support Specialist

Tesla is looking for a Tesla Support Specialist to work onsite in Draper, UT on one of the most progressive vehicle brands in theworld. This position requires a high-level customer and employee interaction,so the ideal candidate will require a strong level of customer service skillsand experience. The overall responsibility of this role is to ensure Tesla meets its obligations and commitments by responding to customer inquiries in an accurate and timely manner. The Customer Support team develops and maintainsexcellent working relationships with Tesla Owners and various internaldepartments to carefully and effectively address customer concerns. Qualified persons may have a background in customer support or administrative roles.Candidates will thrive in both an independent and team environment.
Training starts 10/21

Responsibilities

• Deliver an exceptional customer experience by taking inbound phone calls and/or chats for vehicle support customers
• Review and assess customer concerns for possible troubleshooting and remote diagnostics
• Educate customers how to self-serve including directing to the self-help website and self-scheduling appointments with the local service team
• Provide an exceptional experience to our customers on a day to day basis
• Accurately record issues and data into CRM / Vehicle Support System

Requirements

• Minimum 2 years of relevant work experience
• Excellent written and oral communications skills with exceptional customer service skills
• Flexibility to work 8 hour shift during business hours (Hours of operation: 5 AM - 10 PM Mon.-Fri. & 5 AM - 6 PM on Saturday)
• Proficient with MS Windows, Office, and Outlook and ability to effectively navigate web browsers and multiple internal systems
• Ability to follow oral and written instructions with attention to detail
• Establish and maintain positive, cooperative, working relationships with ability to work in a team-based environment and achieve common goals
• Effectively handle multiple priorities, organize workload, and meet deadlines

Compensation and Benefits
Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• LGBTQ+ care concierge services
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D, short-term and long-term disability insurance
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program

Location: Draper, UT, US

Posted Date: 9/26/2024