Crestview Management, LLC
Assistant Front Office Manager
Job Location
Northlake, GA, United States
Job Description
Job Description: Assistant Front Office Manager
Location: Renaissance Concourse Atlanta Airport Hotel: 1 Hartsfield Centre Pkwy Atlanta, GA 30354
Skills:
E.O.E
Location: Northlake, GA, US
Posted Date: 9/26/2024
Location: Renaissance Concourse Atlanta Airport Hotel: 1 Hartsfield Centre Pkwy Atlanta, GA 30354
Skills:
- Excellent problem solver and effective multi-tasker
- Ability to maintain established operational standards
- Maximize profitability and ensure high guest and employee satisfaction and retention
- Supervise the Front Desk staff
- Experience in Accounts Payable, Accounts Receivable, and Payroll
- Capable of performing MOD duties supervising the entire hotel in the absence of the Front Office Manager
- Manage room inventory and availability for future dates, as well as, on the day of arrival
- Ensure a warm and genuine arrival and departure experience to all guests through training and direct guidance of the Front Office Team
- Remain informed about groups, LNRs, rates, promotional programs, special benefit cards, and Best Western updates and programs
- Coordinate with Sales Manager to ensure VIP guestrooms are appropriately blocked, as well as repeat guests
- Maintain high standards of guest service and continuously seek to increase level of guest satisfaction by delivery of an improved product through employee development, training and focus on quality
- Manage and motivate all Front Office Agents with daily supervision to include staffing, training, discipline, scheduling and visually monitoring performance to ensure service and productivity levels
- Manage departmental resources so as to achieve acceptable levels on labor standards performance
- Provide clear direction in advising and instructing Front Office Agents in details of work
- Nurture a positive and productive work culture and environment
- Ensure the efficient and effective overall operation and collaboration of the Front Desk and its Rooms Division partners; Engineering, and Housekeeping
- Maintain procedures for security of monies, guest security and emergency procedures
- Receive and resolve all guest complaints in a timely manner and within the guidelines of the company
- Implement Corporate and Brand marketing programs as necessary
- Organize, conduct and/or attend meetings to obtain and disseminate pertinent information
- Perform room inspections as/when needed
- Assist in check in/check out of guests or any related guest service activity
- Act as a Manager on Duty
- Provide support to the General Manager by operating the Front Office properly, efficiently and with profitability
- Maintain and direct follow-up of guest complaints to the Front Office Manager as needed
- Contact guests for follow-up on Medallia and Social Media responses
- Assist the FOM with administrative work and email correspondence as needed
- Energetic, proactive, takes calculated risks, and perseveres to attain goals
- Possess a basic knowledge of hotels and an advanced knowledge of customer service
- Excellent communication skills
- Skilled at establishing effective relationships with customers and internal partners; promoting openness, trust and confidence in one's intentions
- Requires effective reading, writing and oral comprehension
- Service orientation
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
- Excellent verbal and written communication skills and organizational skills are very important
- Must be able to think clearly, analyze and resolve problems, while exercising good judgment. You must also be able to remain calm and courteous in demanding situations
- Must be proficient in general computer knowledge and able to train and monitor the process of sending referrals, setting traces and profiling accounts
- Strong understanding of customer and market dynamics and requirements
- High school or equivalent (Preferred) education
- 1 year of Front Desk experience (Preferred)
- 1 year of Hotel experience (Required)
E.O.E
Location: Northlake, GA, US
Posted Date: 9/26/2024
Contact Information
| Contact | Human Resources Crestview Management, LLC |
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