Business Analyst and IT Support Coordinator - Office Based

About Us:

At Portable Space, were transforming the portable storage and accommodation industry. As one of the UKs most rapidly growing companies, we provide innovative solutions from modular buildings to anti-vandal welfare units and converted shipping containers. Our products are trusted across diverse sectors including construction, education, retail, hospitality, and beyond.

We are committed to delivering exceptional customer satisfaction, which has led us to become a Suffolk Limited Top 100 Company, a 2023 Suffolk Business of the Year Winner, and a recipient of the 2023 Feefo Gold Trusted Service Award.

Now, were looking for an ambitious and self-starting Business Analyst and IT Support Coordinator to join us in our next phase.

Why Join Us?

• Career Growth: We invest in your professional development and provide clear career advancement opportunities.
• Vibrant Workplace: Work in a dynamic and fast-paced environment where no two days are the same.
• Impactful Role: Play a vital role in driving the business forward, with the opportunity to directly influence our success.
• Customer-Centric Culture: Join a team that goes above and beyond to exceed customer expectations.

Your Role: We are seeking a dynamic and proactive Business Analyst / IT Support Specialist to provide critical first-line IT support and act as a liaison for our external IT provider, with the goal of reducing dependency on external support over time.

The role also includes data collection, preparation, and analysis using Power BI to support the Senior Leadership Team in making informed decisions. The ideal candidate will have the technical skills to support IT operations and the analytical capability to turn data into actionable insights.

This is an office based role, at our Head Office in Bacton, Suffolk.

Key Responsibilities:

Who Were Looking For:

• Power BI: Power BI certification is desirable, demonstrable Power BI experience is essential.
• Adaptability: The ability to navigate a fast-paced and ever-changing environment with ease.
• Strong Communicator: Excellent interpersonal skills, with the ability to build and maintain relationships at all levels.
• Confident and Vibrant Attitude:Eager to learn and grow, maintaining a positive and optimistic outlook.
• Transformative Approach: Eagerness to learn and grow within the role, with a focus on building in-house IT capabilities.
• Analytical: Analytical mindset with the ability to translate data into actionable insights.
• First line IT support: Familiarity with common IT support systems (e.g., ticketing systems, remote desktop tools). Knowledge of networking, hardware, and software troubleshooting.

Role Requirements:

• Proven experience in providing IT support in a business environment.
• Strong experience using Power BI for data analysis and reporting.
• Experience working with external IT providers and a clear understanding of IT infrastructure, systems, and support.
• Proficiency in Power BI, Excel, and other data visualization tools.
• Familiarity with common IT support systems (e.g. remote desktop tools).
• Knowledge of networking, hardware, and software troubleshooting.

Benefits:

• Competitive salary with performance-based bonuses.
• 25 days annual leave plus bank holidays.
• Medicash healthcare, Cycle-to-work scheme, and other benefits.
• Career development opportunities and ongoing training.
• Company events and colleague recognition programs.

Ready to Accelerate Your Career?

This role is ideal for a candidate who is passionate about IT support and business analysis, and who is eager to grow their skill set in both areas. If you are a problem solver with strong technical and analytical capabilities, we would love to hear from you.

Apply now and take the next step towards your career with Portable Space.

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