X5 Customer Service Advisors

Oakley Recruitment is working in partnership with a well-established global, organisation based in Birmingham.This is a great opportunity for someone with a passion for customer service, this temporary contract is for a 12 months and is highly likely to become permanent.

Culture and Environment

Our clients culture is corporate and professional. The environment is prestige, modern with the most amazing work spaces and breakout areas, it has a luxury hotel feel about the space.

Personality

Able to work independently in a team-oriented, fast-paced environment with a passion to deliver exceptional service to customers. You will be answering calls from current and prospective customers, providing product information and helping with account services and account maintenance.

Reward

• £13.00 per hour overtime paid at £19.50 per hour
• 37.5 hours Monday - Friday, weekly shifts 8am 4pm, 9am -5pm, 10am -6pm 12pm -8pm (late shift can be remote working if preferred
• Hybrid working, 3 days in the office 2 days in the office
• Accrued holiday
• Free on-site gym membership
• Free parking
• State of the art, modern working environment
• Opportunity of a permanent contract

Duties & Responsibilities

• Resolving customer queries via phone and email
• Ensuring all customer accounts are updated correctly
• Escalating queries within accordance to business procedures
• Identifying any issues or risks with customer information
• Adhering to KPIs individually and as part of a team
• Participating in projects to drive excellence within the team

Skills and experience

• Strong interpersonal skills, able to work within a team
• Excellent written and verbal communication skills
• Experience in delivery of customer service

Please Note: We do not contact or write to unsuccessful candidates. If we have not contacted you within 48 hours of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are permitting for Oakley Recruitment to contact you and retain your details. In compliance with the regulations (April 2004) in place under the employment agencies act, Oakley Recruitment will require proof of identification. A copy of your passport, birth certificate and NI number will be required, as part of your interview process.

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