Cruise Product Executive

dnata Travel Group B2B is the UKs biggest B2B-only tour operator and comprises of flagship brand Gold Medal and three specialist brands Pure Luxury, Cruise Plus and Incredible Journeys. We pride ourselves on our truly agents-first approach and our strong mutually beneficial and supportive relationships with a huge range of supplier partners across the industry. We are part of the Emirates group.

Our Cruise Plus business is growing and we are excited to be recruiting for a dedicated Cruise Product Executive to support our proposition in ocean, luxury, expedition and river cruising,

As a Cruise expert, youll ensure the products we offer are accurately represented and information is readily available for both our travel agent partners and our internal cruise sales consultants. This will include pricing and ensuring speed to market of new products and offers.

You will be a key contact in our Cruise Team, helping to understand and overcome barriers to sale, as well as supporting with pricing, brochures, cruise product training, competitor analysis, marketing activity and supplier relationships.

This role can be based at our Leyland (Lancashire) office on a hybrid basis, or remotely with at least 2 days per month in the office.

Job Accountabilities

• Ensure accurate representation of the cruise product across all distribution media, ensuring content and copy is accurate
• Calculate competitive cruise package prices and offers
• Product selection and pricing for marketing initiatives and tactical offers
• Ensure offers are ready to promote through marketing channels and communicated to the sales centre, marketing and agency sales teams
• Work with the cruise lines to ensure brand requirements are met, with exchange of information on performance and opportunities
• Support reviews of current trading and sales performance
• Competitor analysis
• Identify opportunities for new cruise product, unique itineraries and ship launches
• Review customer satisfaction to ensure our portfolio meets or exceeds our quality criteria and customer expectations
• Enhance your own cruise knowledge at every opportunity and increase cruise product knowledge across the business.

To be considered for this role, we need you to have the following skills, experience and qualifications:

• Excellent cruise product knowledge
• Previous experience in a similar role with a tour operator
• Able to develop strong relationships with suppliers to secure the best deals
• An understanding of ground contracts (hotels, tours, car hire) and airfares
• Strong numerical skills and attention to detail
• Great communication skills verbal and written
• Highly organised able to work under pressure and at a fast pace to tight deadlines
• Able to work on your own initiative and contribute positively to the team environment
• Competent in the use of MS office packages, GDS and other reservation platforms
• A passion for achieving results with the resilience and determination to achieve success

For more information, please click on the job description below.

Our bright, modern office in Leyland, just 10 minutes from junctions 28 & 29 of the M6. We have some fantastic benefits, making us a great place to work:

• Travel discounts we have a dedicated Staff Travel Team to help you plan your next adventure
• 25 days annual leave, increasing to 28 days after 5 full years of service (+ bank holidays)
• Additional annual leave purchase scheme so you can pursue your love of travel
• Company pension scheme
• Life assurance
• Low-cost health care for you and your family
• Employee Assistance programme
• Mental Health First Aiders
• Ongoing development we have an in-house People Development Team
• Industry/social events including supplier events, office socials & parties and pop-up shops
• Cycle to work scheme
• Long service awards
• Reward & recognition programme
• Belong programme - six Employee Resource Groups (ERGs) that play a crucial role in implementing our DEI strategy
• Volunteer days one days paid leave each year to volunteer with a registered charity
• dnata4good supporting the local communities we work, live and thrive in
• Refer a friend scheme
• Free eye care tests
• Free Taste Card membership offering discounts on dining out, movies, attractions, takeaways and online shopping
• Casual dress code
• Free tea and coffee, subsidised on-site restaurant with free Wi-Fi and free

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