Reception Manager

Who are we?

Estelle Manor is a rural retreat set on an 85-acre estate in Oxfordshire. The manor has four restaurants, an extraordinary 3,000 sq metre Roman-inspired spa- Eynsham Baths, 108 bedrooms and a gym with class studios and padel courts. Plus, there’s a kids’ club for the little ones and a workspace. As the countryside companion to Maison Estelle, the manor is also a ‘hosted home’, bringing people together that have plenty to say and nothing to prove.

What’s in it for you?

At Estelle, we prioritize your well-being and growth, offering a range of perks to enrich your experience. Enjoy exclusive staff rates, biannualsocials, and Birthday Wheelsurprises. Nurture your well-being with stocked colleague spaces and daily Smart Fridges. Engage in forums shaping The Estelle Way and utilise the provided uniforms and onsite seamstress support. Join us for a fulfilling journey where you are valued, supported, and celebrated.

Here at Estelle, we want to create a unified culture and sense of belonging across both Estelle Manor and Maison Estelle. We have a range of perks and benefits at your fingertips:

• Biannual company socials plus smaller social and sports groups.
• Exclusive staff rates and F&B discounts across sister properties.
• Estelleversary and Birthday Wheel gifting for all employees (including overnight stays and dinners).
• Colleague spaces stocked with food, drinks and locally sourced coffee.
• Seasonal, daily stocked Smart Fridges with freshly prepared meals while on shift.
• Added protection of our pension, BUPA, and life assurance schemes.
• 30 days holiday, inclusive of bank holidays, which increases with length of service.
• Colleague Forums and Sustainability Committees to help create The Estelle Way.
• Recommend-a-friend bonus scheme.
• Uniform provided, cleaned, and pressed.
• Onsite seamstresses to ensure your uniform is fitted and repaired.

We’re seeking an experienced and forward-thinking Reception Manager to lead our reception team in developing a hosted home for our members and guests. You will be inspiring and passionate about developing team members, sharing your knowledge and previous experience of luxury hospitality. Driven by providing exceptional service, you will be responsible for ensuring a personalised member and guest journey throughout their stay.

Who we are looking for?

• Previous reception management experience within a luxury hospitality brand or private estate.
• Proficient at using different hospitality computer systems such as Opera, Knowcross, Seven Rooms.
• A coach and a mentor, with a passion for team development.
• Ideally, a full, clean UK drivers’ license and someone aged over 25 years.
• Excellent communication skills and comfortable talking to colleagues, senior management and being front of house building relationships with our members and guests.
• Passionate about delivering exceptional guest experience with keen attention to detail.

This role is made up of a base rate of £42,500 per annum, plus discretionary annual bonus.