Assistant Reservation Manager - Groups

Assistant Groups Manager

The Copthorne Tara Hotel London Kensington are looking for Assistant Groups Manager. Our Assistant Groups Manager will be responding to guest calls, emails, and enquiries groups and taking reservations from enquiry to confirmation stage.

Working closely with Group and Reservation Manager to maximise revenue, ensuring all data’s, reporting, systems are up to date. As an Assistant Groups manager you will inspire your team, who are well-informed and support their development.

"At Millennium Hotels & Resorts, we believe our strength lies in our differences. We foster a culture of inclusion where everyone feels welcome, valued, and empowered to reach their full potential. We are proud to be an equal opportunity employer."

In return we offer:

• Social Events, Wellbeing and Team Activities
• Training and development
• Cash Health Plan cover option available
• Apprenticeship/Placement opportunities
• Career development and salary reviews
• Interest free Season Ticket Loan Scheme
• Uniform (Laundry / Dry Cleaning for Uniform)
• Meals Provided on Duty
• Length of Service-related holiday scheme
• Eye Care Vouchers
• Employee Discounted Accommodation and 50% off in our Restaurant and Bar
• Life Assurance
• Recommend a Friend Scheme

Assistant Groups Manager responsibilities:

• Manage the Groups team at the Copthorne Tara Hotel and create a team environment which promotes the hotels vision, values and OSE
• Ensure that all enquiries are responded to in the set time frame and all enquiries entered into Ideas and Opera, all chasing has taken place to ensure a high level of conversion and once the contract is signed all information is 100% accurate for the operations team ready for the groups arrival.
• Manage key accounts and agencies and build a strong relationship with all of their bookers.
• With HOD - set clear goals and develop new ideas to improve organizational processes in order to increase our ability to receive process and confirm room and group reservations.
• Help and assist the Groups team to improve their upselling skills to improve average room rate and overall yield penetration.

About you:

• Strong communication skills through a variety of means
• Confidence in handling customer complaints to ensure satisfaction levels are restored in the event something doesn't go to plan.
• High attention to detail and accuracy – great at managing one's own time and that of the team.
• Ability to adapt to a frequently changing market environment.

About the Hotel

The Copthorne Tara Hotel London Kensington is an elegant contemporary 4-star hotel in prestigious Kensington, located two minutes’ walk to High Street Kensington Underground station, making exploring easy. The hotel offers well-appointed and comfortable guest rooms combining Standard, Superior and Club accommodation. Club rooms offer iconic views over the city and include Club Lounge access for complimentary breakfast and refreshments.

Guests can sample the authentic Singaporean, Malaysian and Chinese cuisine at Bugis Street, traditional pub fare at the Brasserie Restaurant & Bar or relax in our tea lounge.

About the Group

Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. Properties under the group are placed into collections: Leng’s Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore.

Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests, As well as real opportunities to develop and gain promotion within the industry.