Solutions Engineer

Solution Engineer / Pre-sales

Location: Paris area

PayComplete provides software, hardware and services for cash handling, payments, and self-service transaction solutions to thousands of enterprise customers throughout the world.

Our technology enables customers in retail, transportation, banking, vending and cash centers to automate their cash handling, provide a single platform for unified payments, and present their end consumers with tailored self-service applications. Central to everything we do are our IoT transaction platform (Connect on Device) and SaaS cloud platform (Connect) which manage our devices and the transactions processed on those devices.

As we continue to grow, we are seeking a highly motivated individual to join our team as a Solution Engineer.

ROLE OVERVIEW

Main goal: To support the sales team through its sales strategies to assist in attracting new clients.

Solution Engineer will be instrumental in laying the groundwork for their sales team to be successful and analyse the market, run focus groups, and craft pitches for Sales Consultants to use in the field. They will act as a technical sales support for sales team throughout the entire sales process, supporting the effective presentation of the broad range of hardware and software solutions used to create a coherent solution to the end client. Solution Engineer will be managing interactions with technical customers and demonstrate API’s scripts and Integration software. They will be accountable for all technical requirements gathering in a format ready to be handed over to development and engineering teams.

An excellent collaborators and top-notch communicators to support their significant interaction with customers and the sales team, supported by strong technical knowledge and experience within the Retail, hospitality or Public Transport sector (fare collection, parking etc.).

KEY JOB RESPONSABILITIES

• Analyse potential markets before product launch.
• Craft sales pitches for the sales team.
• Assist sales team in qualifying prospects.
• Provide product knowledge support to sales team.
• Demonstrations: Owns the demo systems and configuration.
• Technical solutioning: discuss with a technical buyer how to work with our dev portal, our APIs, DDK, SDK, etc.
• Light programming: web app development (Java script, HTML) and writing to APIs.
• Assist the sales team with the creation of details bid submissions.
• Participate In the creation of Strategy for the market sector.
• Report and provide feedback to management and maintain an up-to-date client record history within the companies CRM system.

BASIC QUALIFICATIONS

• English and French at C1 level
• Min. 5 years of experience in sales of capital equipment or software pre-sales (ideally product background IT based: hardware and software)
• Technical background, programming or development history along with knowledge on API’s scripting and integrations software.
• Familiarity with different sales techniques and pipeline management
• Strong communication and interpersonal skills
• Total commitment to long term customer relationships.
• Good PC skills and a familiarity with Office programs

PREFERRED QUALIFICATIONS

• Experience in working with a Salesforce (CRM) system for client management
• Fluency in German is a plus
• Strong strategic thinking skills
• Good analytical skills

Application and CV should be submitted in English. Most, if not all, interviews in the process will be conducted in English.