Customer Experience Specification Team Leader

CX Specification Team Leader

About Triton:

At Triton, our purpose is to inspire everyone to shower sustainably, and our vision is to be the first name in showers and water heating, inspiring everyone to use water and energy efficiently and enjoyably.

We make showers. Thats nothing world changing, but were trying to do our bit. An electric shower will help save water, save energy and save you money. Meaning households in the UK can enjoy every wash with a cleaner conscience.

Triton Showers are proud to have been honoured with a Kings Award for Enterprisein recognition of itsoutstandingcommitmenttoSustainable Development,whichplacessustainability at theheartof its long-term business strategyand Net Zero ambition.

To build closer and long-term relationships with our Specification customers and help to ensure smooth and full onboarding, we have created an opportunity for the new role of Specification Team Leader. We are therefore looking for someone who is motivated, conscientious and a flexible team player to join our Customer Experience department.

Reporting to the CX Manager, the successful candidate will be the primary contact in working across departments to ensure we retain and gain contract sales and grow our market share further in this important sector.

Key Responsibilities:

Retention of key Social Housing contracts volumes & values in conjunction with the Trade sales Team.

Track & monitor all Fast Track telephone calls & emails from Social Housing clients.

Monthly reporting on key Social Housing contract SLA targets: Call-out levels, response times, first time fix rates.

Key Attributes:

Good communication skills both internally and externally at all levels

Strong organisational skills with attention to detail

Fast response times to issues arising

Numerate and literate

Problem solving capabilities

Good keyboard and PC skills ensuring speed and accuracy of data input

Display enthusiasm and commitment

Be flexible and adaptable

Full training and support will be given to the successful candidate. The working week will be 35 hours based on 9.00 am - 5.00 pm from Monday to Thursday and 9.00 am 4.00 pm on Fridays.

Triton is an equal opportunities employer and offers a competitive salary together with 25 days annual leave plus bank holidays, generous contributory pension scheme, option to buy shares in our parent company Norcros, Health Cash Plan, large onsite car park and subsidised restaurant

If you are eager to progress your career and confident of your ability, come and grow with us, the UKs market, and brand leader in Showers.

Applications should be made by forwarding a CV and covering letter detailing salary expectations.

Strictly no agencies

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