Front Office Supervisor

Front Office Supervisor - Four Points by Sheraton, Edinburgh Haymarket.

At Cycas Hospitality, we look for people who are dynamic, confident and ambitious; people who excel in their role and help our guests succeed too. Our focus is to put PEOPLE at the heart of everything we do. We believe in hiring the smile and training and developing talent to create genuine and caring teams who come to work to have fun.

Four Points by Sheraton is a multinational hotel brand, operated by Marriott International, that is all about catering to our business and independent traveller audience. Our goal is to deliver a great hospitality experience worth coming back for by providing the comfort and quality that travellers expect from us, while going that extra mile to make the guest experience memorable and meaningful.

If you have an inner drive to love what you do – and do it well - and you strive to provide the best hotel experience so your guests can pursue their personal & professional passion, then please read on as you're somebody we want within our team.

YOUR CORE PURPOSE WILL BE:

• To assist in the management all aspects of the Front Office (for example guest registration, concierge/porter services, business centre, telephone services and guest reservations) to deliver a guest experience that is unique and brings the brand to life.
• To Manage day-to-day staffing requirements, plan and assign work and establish performance and development goals for team members
• Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance
• To ensure staff are properly trained and have the tools and equipment to carry out their duties
• To ensure that your team are developed to provide a hospitable service in line with the operating standards and procedures/brand standards.
• Develop interactive customer relations and be aware of any possible future requirements, relaying such information and ideas to the Front Office Manager for the enhancement of customer expectation
• Be pro-active in getting things done and exceeding expectations of both guests and colleagues where possible
• To develop your team to anticipate guest needs, act upon and follow up guest requests and deliver a level of service and responsiveness that generates guest satisfaction.
• To actively support other departments and take action when assistance is needed. To ensure that the whole of hotel operations run smoothly from the guest prospective with the main focus on guest services desk and breakfast / evening reception areas.
• To have a full understanding of all systems and programmes e.g. MARSHA, Opera, Marriott's Bonvoy programme.
• Perform other duties as assigned

WHAT YOU SHOULD BRING:

• Minimum 1-2 year's previous experience of a Supervisory role, from an Internationally recognised brand hotel
• Candidates with a strong Front office background are preferred
• A good working knowledge of Opera PMS, and MARSHA is desired
• Previous work experience in a Marriott Brand is desired

WHAT WE OFFER:

• Great team spirit according to our slogan ‘It's not over until we get a smile'.
• 40 hour/week
• EXCELLENT COMPANY BENEFITS:
• Competitive salary and package
• Exclusive employee discount for Marriott and Cycas hotels (e.g.-book a lavish £70/night stay in the Maldives or a fancy £65/night stay in Paris!)
• Continuous paid training and development opportunities
• Free healthcare plan, paid for by Cycas (and with options to upgrade)

Cycas Hospitality is a gift for any hospitality professional. Over the past 14 years we've created an innovative hotel management company. We have been amongst Caterer's Top 30 Best Places to Work in Hospitality in the last consecutive 4 years.

This is your opportunity to shine and be a part of something great. If you believe you have what it takes and want to be a part of our team, then we want to hear from you!

Please apply in writing by email attaching your CV along with your current salary and notice period.

***All offers of employment is conditional on the receipt of two satisfactory references being obtained from the referees provided to us on your application and proof of your eligibility to work in the United Kingdom.***

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