Floor Manager

About Mortimer House

Set in a seven-storey Art Deco building in the heart of London's Fitzrovia, Mortimer House brings beautifully designed work, social and wellbeing spaces together under one roof. With hospitality at its core, the House is a stimulating place for members to collaborate, create and unwind — as well as feel at home.

Our ethos is inspired by Maslow's hierarchy of needs. We use a holistic approach to hospitality to create carefully considered spaces that are exquisite yet unpretentious, centred on helping people connect to what matters to them.

About Maslow's

Maslow's is a group of progressive hospitality brands. Our mission is to create a collection of workspaces, members' houses, restaurants & bars that are developed and operated within unique spaces in vibrant neighbourhoods and beautiful settings.

We opened the doors of our first site, Mortimer House in London's Fitzrovia, in late 2017. Our second London House - 1 Warwick, opened in Soho, March 2023.

The Role

We are seeking a highly motivated and experienced Floor Manager to join our dynamic team at Mortimer House. The Floor Manager will be responsible for overseeing and managing the successful execution of events and restaurant guest experience within Mortimer House. The ideal candidate will collaborate closely with the General Manager, Head of Events, Head Chef and other Floor Managers to ensure seamless operations and exceptional service delivery. This role will report to the General Manager.

Key Responsibilities

Event Management and Coordination:

• Prepare events spaces for upcoming operations and plan logistics for a challenging property.
• Actively upsell food & beverages and demonstrate attention to detail and initiative.
• Monitor departmental service and teamwork, making improvement recommendations.
• To ensure all guest feedback is dealt with in a timely and appropriate manner to promote and grow the good reputation.
• Ensure compliance with Health & Safety and Food Safety standards, as well as Licensing Laws.
• Ensure the smooth and well-coordinated delivery of high-profile, bespoke events.
• Maintain high confidentiality regarding guest privacy.
• Take ownership of events spaces, manage facilities, and ensure venue maintenance.

Food and Beverage Coordination:

• Collaborate closely with the F&B team for events.
• Complete Floor Manager shifts in the restaurant as business needs.
• Maintain cleanliness and proper functionality of food and beverage areas and related equipment.

Staff Management and Operations:

• Manage equipment inventory and place orders for replacements/additions as needed.
• Maintain a pool of talented staff through agencies.
• Maximise employee productivity and satisfaction through effective communication and motivation.
• Foster good working relationships with all departments and perform other duties as assigned.

Requirements

• Proven experience in event operations or a similar managerial role within the hospitality industry.
• Strong understanding and adherence to Health & Safety, Food Safety, and Licensing Laws.
• Exceptional organisational and leadership skills.
• Ability to thrive in a fast-paced, high-pressure environment.
• Excellent communication and interpersonal abilities.
• Flexibility to work evenings, weekends, and holidays as needed.

In return we offer

• £450 Gross Refer-a-friend scheme (unlimited referrals!)
• 50% discount on F&B onsite
• Reward and discounts platform
• SmartTech and CycleToWork schemes
• Access to delicious on shift meals

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