Floor Team Member

The Role

You will be part of the team working in our award winning British Gastro-pub, The Oakfield, which was once the home to the founder of our zoo, George Mottershead and his family. Youll be responsible for providing exceptional customer service to all our guests, whether they are stopping by for a quick drink during their day out at the zoo, having a delicious freshly made meal, or here as part of a wedding or corporate function.

You will carry out all general front of house restaurant/pub duties, including:

• Welcoming and seating guests
• Providing exceptional customer service to all guests
• Taking orders and providing recommendations of our food and drink options
• Preparing drinks, and serving food and drinks to tables
• Keeping The Oakfield clean, tidy and well stocked

The Package

Youll be working a variety of shifts, including during our core zoo opening hours, as well as early morning or evening work for events such as weddings and corporate functions or late-night opening.

Contract hours are a minimum of 20 per week, worked 5 days out of 7 on a rota basis including weekends and bank holidays. Additional hours are available during busy periods and overtime will be paid.

• Permanent contract
• £11.44 per hour
• 33 days annual leave (based on working 5 days per week)
• Annual holiday buy/sell scheme
• Staff pass so you can visit the zoo during your time off, plus multiple complimentary tickets for your friends and family
• Free travel to and from work on the X1 bus service from Chester and Ellesmere Port
• Healthcare plan and employee assistance programme
• Discounted gym membership
• Discounts on cinema tickets, restaurants, high street shops and more via Perks
• Pension scheme with generous employer contributions
• Plus a host of other benefits; you can find out morehere

Our Requirements

• Excellent customer service skills, ideally gained in a similar environment such as a leading British Gastro-pub
• Excellent communication skills and teamwork
• A good level of numeracy and literacy, to help with taking orders, reading menus and processing payments
• Cash handling experience
• Due to licencing requirements,you must be aged 18 or older

Desirable Requirements

• It would be great if you also have experience of working functions and events such as weddings and corporate meetings, however full training will be given
• Bar experiencewould be desirable

What makes Chester Zoo a great place to work?

Well, where do we start? Here goes

Were a huge team of conservationists, scientists, educators, animal welfare experts, marketeers, visitor experience professionals, environmental policy influencers; the list goes on. Each and every one of us is on a mission to make Chester Zoo the best in the world, and our planet a better place.

As the UKs biggest and best zoo, we have ambitious goals, exciting plans, and theres always lots going on here. Were an inclusive and diverse organisation, made up of 600 permanent and up to 500 seasonal team members, and we know how important it is to invest in our colleagues to help boost their career development. We have ambitious goals, and we want you to be with us for the long term on our exciting journey.

Our working environment could not be more different from a typical place of work where else can you see critically endangered orangutans, rare giraffes and tigers on your lunch break?

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