Rooms Controller

Rooms Controller - Marriott Grosvenor Square

Join us as Rooms Controller! Develop into a key member of the Front Office team, collaborating with all departments to create superior guest experience by ensuring preferences and requests are met. Resolve challenges as a team and continuously seek improving operations.

Key Responsibilities

- Strategically assign rooms to meet guest expectations and maximise category availability. Change allocation during shift with immediate communication to all involved to ensure smooth service.

- Work seamlessly with Housekeeping and Engineering to expedite/queue rooms prior to guaranteed check-in time. Prioritise and organise room moves throughout the shift.

- Update reservation system to ensure accurate availability, strictly control OO rooms to maximise sale potential.

- Update billing instructions on reservations and verify charges.

- Lead and complete projects to improve daily operations and guest experience.

Key Requirements

- Opera knowledge strongly preferred.

- Keen interest to work within a team and help colleagues.

- Ability to stay calm during high volume days and willingness to surpass obstacles.

- Strong organisational skills.

- Meet shift patterns - AM & PM, including weekends.

Benefits

- 28 days of paid leave per annum, including statutory bank holidays.

- Accommodation service charge after successful completion of probation period.

- Discounted rooms for you and friends & family across Marriott hotels worldwide.

- Meals on duty & dry cleaning of uniform.

Thank you for your interest in joining the team and good luck!

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