Receptionist Hotel

We are currently seeking a highly motivated and customer-orientedReceptionistto join our team at the Royal Garden hotel on full-time basis.

As aReceptionist,you will be the friendly face our guests see when they first arrive at our hotel. Providing a warm welcome and anticipating guests needs will come as second nature to you, as will be your impressive multi-tasking skills.

Whats in this for you?

We offer a wide range of benefits and have excellent opportunities for career advancement and development and provide exceptional training programs for all employees as well as supervisors and managers:

• Enjoy a complimentary guest experience stay at our hotel within your first 6 months of service (accommodation and breakfast for 2 people)
• Indulge in free meals featuring a healthy and balanced menu, complete with hot and cold buffet options.
• Enhanced Annual leave (max. 33 days after 5 years)
• Get a 50% discount in our Food & Beverage outlets - Min Jiang, Origin Kensington or Piano Bar
• Be rewarded with £500-£1300 as a thank you through our Refer a Friend recruitment incentives
• Monthly team appreciation events to celebrate team member achievements
• Social Events including Annual Awards, Annual Team Member party, gala dinners and more.
• Access career development and progression opportunities.
• 1 day (paid - contractual hours) per year to volunteer for a cause you support, in addition to annual holiday leave
• Uniforms provided and laundered complimentary, with dry-cleaning allowance for non-uniformed team members*.
• Receive mental health support from our trained Mental Health First Aiders
• Access our welfare service via the Employee Assistance Program, providing support through Health Assured.
• Well-being programs- Eye test vouchers and contributions towards glasses, various wellbeing activities focused on mental and physical health, life assurance well-being/multi faith room

As aReceptionistyour Key Responsibilities are:

• Greet guests upon arrival and check them in using the hotels reservation and booking system.
• Handle guest inquiries and provide information about hotel services, facilities, and local attractions.
• Process payments and ensure accurate billing.
• Respond to guest requests and complaints promptly and professionally.
• Prepare reports and complete administrative tasks as required.
• Ensure the safety and security of guests by monitoring the premises and maintaining accurate records.
• Handle emergency situations calmly and efficiently.

Who are we?

The Royal Garden Hotel strives to be internationally recognised as five-star destination hotel, which offers excellent value where distinction in service comes naturally. We are located in Kensington High Street, side-by-side to Kensington Palace and Park.

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