Guest Services Manager

We are looking to fill the position of Guest Service Manager with Dorsett Shepherds Bush London and daO by Dorsett West London our aparthotel. As a Guest Service Manager, you will support the Rooms Division Manager and Front Office Manager in the daily tasks, and managing the front desk team. You must be an enthusiastic and proactive individual who enjoys varied responsibilities with a positive approach to leading from the front and getting the best from our teams. The individual must have an eye for detail, be self-motivated, and be driven to go deliver a warm and welcoming guest experience for our guests, exceeding their expectations. The successful candidate must be flexible and adaptable to assume responsibilities and demonstrate excellent leadership, and communication skills both verbal and written.

The scope of this position is to ensure a smooth and efficient operation and coordination of the various tasks within the front office. The role is responsible for the daily front Office operation, including supporting the Senior team, providing excellent guest relations, and taking full responsibility for the front office in the absence of the Front Office Manager and Rooms Division Manager.

The essential functions of this role are to:

Ensure that all services in the front office are available and carried out with the utmost efficiency and courtesy.

Attend the daily operations meeting in the absence of the Front Office Manager/ or Rooms Division Manager

Ensure hotel walk-around is carried out with the checklist and highlighted at the daily operations meeting. Follow-up action is required to ensure all areas of concern have been concluded.

Continuously inspect hotel areas to ensure both the cleanliness and comfort of the hotel's guests are maintained and that all standards of amenities and touches are provided in rooms and public areas.

Lead and support other members of the team by taking a "hands-on approach" to ensure that peak periods and rest periods are adequately covered.

Demonstrate proper and safe usage of all equipment.

Adherence to the hotel's Cash handling procedures.

Support the Front Office Manager to achieve financial targets, Dorsett Your Rewards programme etc. by coaching and motivating and use of incentives and other guest-focused programs.

Meet and welcome regular VIP guests following the hotel's guest recognition programs.

If you are a motivated and detail-oriented individual with a passion for finance, then click the link now to apply.

In return, you will receive:

• 28 Days Holidays
• Meals on Duty
• Free Eye test for VDU users
• Associate discounted rates with our hotels
• Learning and Development
• Pension
• Dry Cleaning
• Introduce a friend bonus
• Social events
• Join our passionate ESG team working on sustainability

Dorsett Shepherds Bush is a listed building with 317 rooms, a restaurant, 3 meeting rooms, and an executive lounge. The hotel opened its doors in June 2014 and has gained the reputation of delivering excellent guest experiences in a beautiful hotel with comfortable and well-appointed rooms.

Dorsett is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, age, disability, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Thank you for taking the time to apply for the position with Dorsett Shepherds Bush London. If you do not hear from us within 14 days, unfortunately, your application has been unsuccessful on this occasion. May we take this opportunity to wish you all the best for the future.

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