Product Coordinator, Escorted Tours & Cruises

The Product Coordinator reports to the Director of Product and Sales and is responsible for arranging contracted ground and ship services in relation to our worldwide portfolio of escorted small group tours and golf cruises. The ideal candidate should thrive in both independent work and collaborative meetings, combining logistical management skills with a passion for crafting unique global travel experiences

Responsibilities

• Request and confirm bookings for hotels, golf courses, ground transportation, guides, and other ancillary services as may be required from time to time. This will involve communication with ground suppliers (e.g. golf courses and hotels) and trusted Destination Management Companies (DMCs) through whom certain services are contracted
• Liaise with the respective onboard teams of our cruise partner (Azamara) in providing various golf-group details
• Update ground suppliers on the status of our sales progress as required from time to time
• Establish the optimum final arrangements and required timings for ground transportation and golf arrangements, subject to finalised ship or flight timings
• Create and maintain our tour planning grids following standard company template
• Provide detailed final information to ground suppliers, including guest lists, timings, agreed arrangements, based around our standard company template
• Approve invoices and initiate payments to ground suppliers and to host teams
• Record actual costs and reconciling against budgeted costs.
• Follow up with ground suppliers and DMCs to ensure our strong relationships and very high-quality standards are maintained
• Provide feedback to our cruise & tour development team on your views of the respective strengths of each supplier partner and DMC in delivering an outstanding guest experience

Qualifications

• Minimum 3 years experience in office-based organizational and/or administrative work
• Strong advantage to candidates with background in travel, hospitality or events management
• Knowledge of and/or interest in the game of golf considered a plus but not required
• Superior verbal and written communication skills, with a passion for details
• Knack for problem solving, details, and collaboration, with strong organizational skills
• Strong map reading, geography, and logistical expertise preferred
• Ability to build relationships through a variety of mediums
• Understanding of foreign currency translation
• Ability to work on multiple projects, trips, decisions concurrently, meet deadlines, respect budgets, and prioritize
• Commitment to technology, quality data entry, and dedicated on-going learner
• Intermediate to Advanced in Microsoft Office (including Outlook, Word and Excel) as well as familiarity working with databases
• An efficient time manager who can multi-task with involvement in multiple projects at the same time
• A cool head under pressure. Given the nature of travel, occasionally matters out of our control will require quick and committed decisions to ensure optimum alternative arrangements are secured, and the best possible guest experience is achieved
• Personable & credible. You will be the face of PerryGolf with our trusted ground suppliers and DMCs, and communication with them, both verbal and written, requires to be timely, and of the highest standard

Compensation & Benefits

• Competitive salary paid. By negotiation, and subject to the experience of the candidate.
• 28 days holiday / vacation entitlement, inclusive of UK public holidays
• Working with a close-knit, passionate, and highly committed team

Job Location

• Candidates must be able to commit to a full-time office-based role in Helensburgh, Scotland
• All candidates must be comfortable with hybrid work environment
• International travel may be required from time to time, including the opportunity to host a limited number of tours per year subject to interest level

How to Apply

• To express your interest in the role, please email your resume or CV to employment@perrygolf.com