Front Office Manager - Hotel

Doubletree by Hilton St. Annes Manor is set in the heart of 25 acres of landscaped gardens and woodland, on the edge of the historic market town of Wokingham and within easy reach of the commuter towns of Bracknell and Reading.

We are looking for Front Office Manager with a true passion for hospitality to join us on our exciting new journey to further enhance our guest experience.

The Role:

Front Office Managers serving Doubletree by Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• A minimum of 3 years of Front Office management experience in the hotel, leisure, and/or retail sector
• High level of IT proficiency
• High level of commercial awareness and sales capabilities
• Experience of managing people and developing people
• Previous experience of managing a department and Profit and Loss account
• Excellent leadership, interpersonal and communication skills
• Accountable and resilient
• Commitment to delivering a high level of customer service
• Ability to work under pressure
• Excellent grooming standards
• Flexibility to respond to a variety of work situations
• Ability to work on your own and as part of a team

Desirable:

ONQ Experience (previous Hilton experience)

What You Will Receive From Us:

• Competitive Salary plus Service Charge
• Discounted stays, and food and beverage offerings throughout the Michels & Taylor and Hilton Worldwide estates
• Free membership of our Manor Health Club (worth £540 per year)
• Complementary meals on shift
• Complimentary parking
• Discounted team member transport when public transport is not available
• A friendly customer focused team atmosphere
• A team member referral scheme where you can earn up to £120 per person you refer to join our team
• Team member celebration events throughout the year
• Training and Development with exciting opportunities to further your career
• Uniform provision

AMRT1_UKCT