International Account Manager

We are looking for an International Account Manager to join our International Team!

Iceland International has been operating for over 30 years and has a brand presence in over 63 countries, with great interest coming in weekly from other countries.

As an International Account Manager, you will:

• Serve as the main point of contact in all matters related to customer concerns and needs
• Build and strengthen customer relationships to achieve long-term partnerships
• Maintain accurate customer records, keeping track of any contract updates and renewals
• Work with International and other internal teams to develop strategic plans and ensure KPIs are being met
• Develop a thorough understanding of our business and products to better upsell to our international customers

Key Duties & Responsibilities:

• Handle enquiries and requests from customers and address their requirements
• Stay on top of accounts, making sure they receive regular relevant information to ensure the customer requirements are met
• Meet regularly with other team members to discuss progress and find new ways to improve business
• Generate progress reports for clients and senior leaders within the organisation
• Identify upsell, cross-sell and development opportunities and communicate with the sales team regularly
• Take full accountability to achieve and ideally exceed set sales targets and levels of customer service.
• Carry out effective and strategic market research to identify and review business opportunities and subsequently provide recommendations and insight for the development in that market.
• Become a Brand Ambassador for Iceland foods on the international stage promoting the Iceland brand throughout the world
• Ensure Iceland UK colleagues and stakeholders are informed and engaged in the positive development of Iceland International

Essential Skills:

• Strong and collaborative influencer, able to operate effectively at all levels of seniority including senior execs and business owners
• Strong networking and relationship skills, ability to communicate at all levels
• Project Management
• Strategic mindset with a creative and innovative approach
• Strong commercial and financial awareness
• Excellent interpersonal and verbal and written communication skills
• Able to work independently with high levels of team motivation and personal drive
• Highly performance oriented focussed on continuous improvement
• Highly organised and able to make decisions
• Willing to regularly travel overseas and work out of hours
• Proficient with Microsoft Office and CRM databases
• Have a well-structured and organised approach to work and manage multiple stakeholders and projects in different time zones, languages, and cultures.
• Excellent networking abilities
• Collaboration
• Interpersonal influence
• Adaptive thinking
• Emotional intelligence
• Resilience
• Commercial and Situational Awareness

Alongside this we can offer you:

• A very competitive salary with an excellent benefits package
• 25 days holiday, plus 8 days bank holiday
• 15% store discount, 30% club individual restaurant discount
• Discounted gym membership
• Charity fundraising events
• Educational sponsorship
• Enhanced maternity/paternity leave
• Long service awards
• Reward & recognition
• Online discounts at over 150 retailers and cashback on shopping, holidays, insurance and more!

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