Head of Processing and Compliance

Exciting Opportunity

• £55,000.00 plus excellent bonus structure
• Excellent career progression and on the job training.

An exciting opportunity has arisen in our Central London office for the role of Head of Processing and Compliance to join ourdynamic and dedicated Processing and Complianceteam.

Euro Car Parks is a renowned national car parking operator and one of the leading UK providers of innovative and technology-based car parking solutions. Providing specialist car parking services to a wide range of blue-chip clients throughout the UK.

We are seeking an enthusiastic, dedicated and ambitious Head of Processing and Compliance who will be responsible for the management of an extremely busy team, over three offices.

Are you passionate, pro-active, motivated with excellent leadership skills who can provide the highest standards of professionalism, if so, this is a fantastic opportunity for you!

We are looking for someone with proficient IT skills, working with Microsoft and other software packages as well as reporting, along with proven experience of the successful delivery of KPIs, excellent team leading skills and a keen eye for detail.

Head of Processing and Compliance responsibilities will include:

Leading, promoting and driving the department performance and customer experience

Leading, managing and delivering the Company strategy to achieve optimised customer experience

Leading, managing and monitoring operational teams and processes whilst meeting compliance standards and expectations

Identifying, building, and maintaining positive internal and external stakeholder relationships

Developing your team by recognising and cultivating talent

Training, quality checks and workforce planning

Process improvement, implementation, and growth

prepare reports on these statistics, rates and performance levels

Management of KPI and SLA Processes

Recruitment and resource planning

Hands on role, working with customers to resolve any queries

The ideal candidate will have:

Proven experience of managing a team

Ability to multitask and stay organised

Excellent interpersonal, problem-solving and leadership skills

Excellent communication skills, both written and verbal

Strong interpersonal skills to be able to deal with people at all levels

Analytical skills to interpret data and trends

Numerical skills to understand financial and budget management

Strong customer focus and excellent telephone manner

Ability to motivate and develop staff

Ability to work well in teams

Ability to work under pressure, manage your time effectively and work on your own initiative

A desire to help others work towards targets and develop their skills

Confident with a good business sense

Ability to set, meet and exceed targets

A focused and self-motivated approach to work

Flexible attitude and the ability to manage change

If you feel you have the skills and qualities to undertake this role, please apply online by forwarding, your CV and covering letter stating your reasons for applying and salary expectations.

We are an equal opportunities employer.

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