New Business Advisor

New Business Advisor

Permanent and Full Time Fixed Term Contracts ending up to January 2025 available.

Shifts between the hours or 8am-8pm and Saturday rotations including bank holidays.
Tongwell, Milton Keynes

Salary and Benefits - £23,200, 27 days holiday plus bank holiday, pension scheme, onsite Wellbeing Centre, access to Loan Car Scheme after probation and so much more
Closing date: 20th September 2024

We are looking for two enthusiastic and passionate people to join our business. We have two vacancies available one on a permanent and one on a contract basis. This is an entry level role into our organisation and will offer the right candidate the opportunity to start a long and prosperous career here. Previous experience isn't necessary, we are looking for people who are computer literate, comfortable on the phone and customer focused, apart from that, we can teach you the rest!

In return you will be offered a salary from £23,200 which increases as your knowledge grows and given an annual leave allowance of 27 days per annum plus bank holidays. We have an onsite wellbeing centre that offers free health checks and lunch time physio if needed, you will be based from our Head office in Tongwell Milton Keynes which also offers free parking has an on-site restaurant, coffee shop and based within a beautiful part of Milton Keynes for lunchtime walks too! - We also offer a very generous pension scheme, lifestyle discounts, such as cinema and gym memberships and so much more that we can tell you about on our Assessment Centre.

Day to day as a New Business Advisor you will be responsible for processing documents for finance submitted by Volkswagen Group Dealers and Retailers - verifying details and ensuring speedy pay-out to get customers in their cars. Here at Volkswagen financial Services UK LTD customers are at the heart of everything that we do and if you can also share that passion for excellent customer service then we want to meet you!

About the role

• Responding to dealer enquiries, mainly by phone.
• Entering / handling customer and dealer data via internal systems that processing procedures and response time guidelines are followed, with speed and accuracy being paramount.
• Validating customer documentation with proposal details when received and authorising appropriate payment to the dealer.
• Close liaison with other business areas including Customer Services.
• Maintaining your level of understanding of the FCA regulations to ensure you are competent to fulfil your role.

About you

• Full PC literacy essential
• Excellent written and spoken communication capabilities.
• Previous customer service centre, call centre or finance company experience is desirable.
• An understanding of the Data Protection Act and Consumer Credit Act is desirable.
• Strong customer service focus essential and a customer friendly manner at all times.
• Able to demonstrate systematic thought processes.
• Able to cope with pressure and meet deadlines, and to work a flexible working pattern incl. evenings and weekends plus some Bank Holidays

How we support you

As a New Business Advisor, the training at VWFS is amazing, there are lots of opportunities to learn and grow, and excellent work is well-recognised. For many of our people, the big attraction is the opportunity to work with leading automotive brands in a fantastic environment; we have a contact centre like no other, an inspiring workspace complemented by a supportive, friendly team culture. We have many success stories around the business from colleagues who joined as Advisors themselves and have seen this as the start to a long and prosperous career with us.

We are passionate about employee development by offering ongoing support and training to help people meet their career aspirations. Whether that is to become the next leader within our business or to develop your current tool kit of skills, we support many cross-functional opportunities. We want you to achieve your full potential and enjoy a successful career with us.

About Volkswagen Financial Services

Even though we manage around 1.2 million customer contacts every year, we aim to make every interaction feel effortless, by listening, being flexible and owning every query. We put our customer and their needs at the heart of everything we do. We want Customer Operations to focus on being indispensable to customers, retailers and brands, making those relationships simple and enjoyable. We'll be embracing new technical solutions, providing clear leadership and continuing to develop talented people. Over the last 12 months, we've given more than 250 of our people additional skills, knowledge, and training.

Volkswagen Financial Services is committed to being an inclusive employer and we welcome applications from everyone. Diversity and Inclusion is not just a statement for us, and we are nurturing an environment where everyone can be their 100% self. If there is anything we can do to support you being your 100% self during our recruitment process, please let us know and we will support you as best we can.

As part of our hybrid working arrangements, we are giving our colleagues the opportunity to work a minimum of one day in the Milton Keynes office after training has been completed, however, flexibility is expected, and you can work in the office more if you'd prefer.

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