Deputy General Manager

About the CompanyHand Picked Hotels is a beautiful collection of 21 privately owned, luxury country houses and coastal retreats, each hand picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location, from Scotland to the Channel Islands, offering breath taking views, from vast countryside to expansive beaches, to lush woodlands. With every need taken care of, the team at each hotel ensures every guest has a magical experience, encouraging them to return time and time again.Hand Picked Hotels was founded in 2001 by owner and Chairman, Julia Hands MBE. Whilst each hotel is individual, every property fulfils the company values of family and community, Individuality, Care, Aiming Higher and Delighting our guest ensuring a hand picked experience for every guest and employees.We are currently recruiting for a Deputy General Manager at L'Horizon Beach Hotel & Spa in Jersey, part of Hand Picked Hotels.The 4 AA Red Star LHorizon Beach Hotel & Spa is situated in the scenic location of St. Brelades Bay, one of the most beautiful beaches in Jersey. With 106 bedrooms and The Grill restaurant offering panoramic ocean views, L'Horizon is the ideal setting for a romantic getaway or even an idyllic coastal wedding.One of the highlights of this boutique beachside hotel in Jersey is the spa, including six treatment rooms, a relaxation area, a pedicure and manicure area and a sleep room.
About the Role

• As the Deputy General Manager you deputise for the General Manager and assist with the day to day running of all Hotel operations ensuring luxury 5 star service and standards are delivered, creating a magical experience for our guests.
• You will be responsible for leading, inspiring and developing your Head of Departments in order to achieve the goals and future aspirations for the hotel.
• The Deputy General Manager will be an innovative individual with excellent leadership skills and have a well-rounded knowledge of managing all hotel operations.
• You will have access to excellent Hand Picked training courses including our Hand Picked Leadership which is delivered by our senior People team.

About you:

• This role would suit candidates with a strong Luxury Hotel Food & Beverage background looking for the next step in their career
• It is essential you have an excellent understanding of food and beverage, rooms and housekeeping and have the ability to lead from the front when required.
• You must have a proven track record of delivering consistency in a multi-outlet F&B operation including a fine dining restaurant concept, bar, meetings and events.
• Be able to demonstrate a strong commercial acumen, ability to drive revenue, control costs and GPs whilst seeking new revenue opportunities to increase sales.
• Experience of planning, developing and implementing new initiatives, capex and projects. Up to date knowledge of statutory obligations, health and safety and HR polices.
• Had previous exposure of delivering a high level of service and standards, achieving goals and delivering on objectives to achieve a high end seamless operation.
• Proficient in hotel software.

Our Benefits include:

• A competitive salary package of £53,000 per year, plus a share of service charge.
• This is a Full-Time role working 5 days out of 7 including weekends on a rota basis, 40 hours per week, which may vary depending on business needs.
• Live-In Accommodation is available for £70 per week including all meals and bills, for a Management Flat.
• Life assurance scheme.
• Employee Assistance Program to support you with whatever life throws at you. Company Sickness Scheme Benefit.
• 29 days holiday per year including bank holidays, increasing to 33 days including bank holidays with length of service.
• Forward career progression, with access to our In House and external training programs, which are all supported by our learning and development team.
• £30 staff stays with Hand Picked Hotels per room Bed & Breakfast & 25% discount on all food & drink. Yes, its as good as it sounds!
• Annual loyalty awards (like afternoon teas and overnight stays) Online retail discount platform offering thousands of savings with high street retailers and restaurants as well as a health and well-being platform.
• Opportunity to make lifelong friendships and be part of team that celebrates Diversity and Inclusion.

Hand Picked Hotels is an Equal Opportunities employer. Candidates must be eligible to live and work in the UK.

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Location: Jersey, GB

Posted Date: 9/20/2024