Reception Supervisor

Who are we?

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand, overseeing over 1,600 hotels and resorts across the world. We work with big brands such as Hilton, Accor, Marriot and IHG as well as small independent hotels and everything in between.

What is in it for you?

As part of the Aimbridge team, you will have access to a suite of benefits that include

• Hotel discounts portfolio wide Staff rates and up to 50% discount on food & beverage and spa
• Wagestream Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
• 24/7 access to our employee assistance programme
• Career and lifestyle breaks Allowing you to take time off for key life events.
• Volunteer days Up to two days per year to support a charity of your choice
• Staff Meals on Duty.

A day in the life of

As Reception Supervisor, you will be the first and last point of contact for our guests responding to any queries and or compliants in a professional, efficient and timely manner, ensuring a smooth check in/out process for all. Ensure the Front Office Manager is kept fully aware of any relevant feedback from guests and other departments. Liase with Housekeeping and Maintenance to ensure rooms are clean and well-maintained. Maximise room occupancy and use up-selling techniques to promote hotel services and facilities. Comply with hotel security, fire regulations and all health and safety legislation.

Based in the Mercure Maidstone Great Danes Hotel, you will be part of a team of passionate people who know that being the best doesnt always mean working around the clock.

What do we need from you?

To be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards. The ideal candidiate will have proven expirence in a similar role, using Microsoft Office and hold and excellent knowledge of Opera. Detailed knowledge of Front Office operations in a hotel is also exremely desireable.

At Aimbridge we believe personality is key, so it goes without saying that you will have bags of personality and a real flair for hospitality.

Interested? Click apply and start your journey with Aimbridge EMEA today. Your dream job awaits

At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our Global community and enabling everyone to Be Their Best Selves.

Set in 20 acres of parkland in the heart of Kent adjacent to Leeds Castle, this modern hotel offers easy access to Maidstone and 'The Garden of England'

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