Hospitality Lifestyle Manager

The ExtraCare Charitable Trust is recruiting for a Lifestyle Manager (Deputy Manager) on a 37.5 hours per week permanent contract at our friendly, vibrant and welcoming Pannel Croft Retirement Village based in Birmingham.

This is a fantastic opportunity for an experienced Hospitality professional to join our friendly, dedicated team at Pannel Croft Village to support the Village's commitment in delivering ExtraCare's mission of “better lives for older people”.

Staff benefits include: -

• Contributory Pension (up to 9%)
• Life assurance
• Option to buy/sell annual leave up to 5 days
• Free access to onsite Gym
• Cycle2work scheme
• Employee Assistance Programme
• 33 days annual leave including bank holidays
• Attendance allowance and Blue Light card shopping discount

Role Details

• Role: Lifestyle Manager
• Hours: 37.5 hours per week
• Salary: £40,546 per annum
• Location: Pannel Croft Retirement Village, Birmingham, B19 2XU

Extracare does not participate in the current “UK Visa Sponsorship” scheme, and we would not be able to facilitate sponsorship.

What will you do as our Lifestyle Manager?

• You will be responsible for overseeing and line managing delegated functions of the service which include Activities, Volunteers, Catering, Bar, Reception, Retail and the Gym.
• Support the management of relationships within the Village to improve better outcomes with staff, residents, volunteers, and the local community, in line with ExtraCare's Mission and Values.
• Promote excellent delivery of customer service and to improve your outputs and to bring a commercial focus
• Ensure compliance with internal and external regulations
• Act as deputy to the Village Manager

Skills and Experience

Essential: -

• Extensive experience in a senior customer service or front of house role
• Experience of achieving Key Performance Indicators (KPIs)
• Coordinating and delivering events within the Village
• Experience of managing staff and volunteers within a commercial business
• Generating income and budget management (specifically profit and loss)
• Ability to communicate effectively with staff, residents, external customers and other key stakeholders
• Excellent organisational and time management skills
• Ability to work on your own initiative and develop new systems and processes
• Effective leadership and ability to motivate staff as well as implement a positive resident/customer experience
• Demonstrate a strong business acumen
• Good written and verbal skills to compile reports

Desirable: -

• Experience of overseeing food and beverage functions
• Experience of stock taking and ordering
• Experience of collecting and analysing customer feedback
• Experience of working in a retirement village setting or similar and understanding the needs of our resident group
• The ability to think creatively in order to share a unique resident experience
• Proficient in the use of IT and data base management
• Attention to detail
• Qualifications in food hygiene, health and safety, NVQ/QCF or equivalent in Hospitality/management

ExtraCare strives to create a workplace that fully reflects society. We want our staff to feel empowered to bring their full, authentic selves to work and be part of a safe and supportive community.

Do not miss out! Click ‘apply' now to make an invaluable impact to the lives of our residents as our new Lifestyle Manager.

• Closing Date: 29th September 2024
• Interview Date: w/c 30th September 2024

ExtraCare reserve the right to close the vacancy before the published closing date.

ExtraCare is committed to making our recruitment practices as fair and inclusive as possible for all. This includes making reasonable adjustments to support candidates throughout the recruitment process.

Don't miss out! Click ‘apply' now to make a difference to the lives of older people as our

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