Internal Team Manager

Overview of the Company

dnata is one of the worlds largest air and travel services providers, offering ground handling, cargo, travel and catering & retail services at over 130 airports in more than 30 countries across six continents. At dnata, we are by your side for the entire travel experience. dnata Catering and Retail is one of the worlds leading in-flight hospitality providers, delivering world-class culinary services and innovative products that enhance our passengers experience.

Whats the purpose of role:

To ensure the production and assembly of meals and kits in line with scheduled activity and deadlines. To manage quality, safety and security standards effectively throughout all stages of the Internal Supply process.

Who youll deal with:

Internal: Other Managers, Shift Leaders, Internal Supply colleagues,

External: Airlines, EHO, CAA, auditors, contractors

What youll be doing:

• Ensure all labour costs are achieved to target.
• Ensuring that all activities are planned and organised to meet scheduled targets utilising the identified best practice tools. Plans and schedules will include: Holidays, Rosters, Work Schedules
• Ensuring that Period End stock take activity is co-ordinated and to undertake briefings as required to ensure accuracy is maintained.
• Designing and reviewing the effectiveness of contingency plans when changes to assembly are required.
• Ensuring effective wastage management.
• Identifying and quantifying implications of proposed changes to process or customer requirements
• Agreeing and effectively reviewing action plans to ensure costs are controlled appropriately.
• Controlling substitution and wastage costs, ensuring that action plans are developed to eliminate problems.
• Providing, analysing and reviewing information as required ensuring financial targets are met.
• Manage the performance of your team to achieve targets and seek further productivity improvements.
• Agreeing business objectives with General Manager
• Effectively reviewing process performance utilising Management information
• Effectively reviewing the process management reports daily considering a general overview of performance issues affecting that performance, actions required to resolve issues and effective communication of the solutions.
• Attending the daily meetings to agree action plans and communicate issues and resolutions.
• Undertaking a review of achievement of agreed business objectives as required including: undertaking an annual appraisal with each direct report.
• Ensuring that you communicate effectively utilising all elements of the communication structure/ process
• Ensuring that recruitment meets current and future/potential needs.
• Monitoring and effectively reviewing team and individual performance on daily, weekly and periodic basis as required, initiating and reviewing appropriate action plans.
• Coaching and supporting staff
• Ensure compliance to legislative, customer and company standards.
• Introducing and maintaining best practice to ensure compliance.
• Ensuring the daily compliance check is undertaken reviewed and actioned as required.
• Monitoring performance and ensuring corrective action plans are introduced and reviewed as required.
• Initiating and communicating improvements when compliance is not met.
• Ensuring due diligence paperwork is completed and reviewed as required.
• Ensuring security checks are undertaken and actioned as required.
• Ensuring that training is planned and organised to ensure compliance
• Ensure all documents are created and controlled in line with required procedures
• Ensure your team contribute positively to achieving an expected level of internal and external customer service.
• Maintaining regular contact with customers, ensuring issues are identified and promptly rectified.
• Designing monitoring and reviewing plans to implement changes to customer requirements.
• Investigating, communicating and effectively actioning all service, people and compliance incidents ensuring positive communication is maintained with appropriate customer personnel.

This list is not exhaustive, accountabilities may vary dependant on locality or role complexity and may include any other duties considered reasonable by the line manager.

What youll have:

• People management skills, e.g. dealing with performance issues, grievances, holidays, and absence management
• Ability to plan, organise and delegate
• Attention to detail and accuracy
• Computer literate
• Communication Skills must be able to communicate at all levels
• An understanding of health and safety regulations
• Must be methodical, and logical in their approach to work
• An understanding of Food Safety procedures

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