Guest Service Supervisor - F&B

pentahotel Reading is looking for a dedicated professional to join our friendly and well-regarded team as a Guest Service Supervisor to lead and supervise the food and beverage department. Our hotel provides a fun and relaxed space with service that is welcoming and personal. Whether its the hotels retro and relaxed ambience, the casually dressed professional staff or pool table in the lounge; this is a fun place to work and a fabulous place for guests to enjoy.

Penta hotels are looking for a dynamic individual with exceptional communication skills and a commitment to deliver a platinum customer experience for all our clients.

Ideally, you will be a strong leader, self-motivated, achievement orientated an have experience within a supervisory role in a customer service or food & beverage.

We entrust you with:

• Supervising the Guest Service Agent teams on a day to day basis; raising any staffing concerns with the Manager
• Ensuring high levels of communication across the Guest Service Agent teams
• Engaging and motivating staff
• Working alongside the Guest Service Manager to develop training and team building opportunities
• Demonstrating and inspiring a commitment to excellent customer care
• Ensuring compliance and maintenance of all statutory and legal, hygiene, safety and employment requirements for personnel.
• Ensuring all reception and food & beverage procedures are followed, adhered to and developed in line with business needs.

These are your talents:

• Exceptional interpersonal skills
• A warm, confident and friendly approach
• Self-motivated and enthusiastic
• Dedicated and committed
• Organised, methodical and punctual
• Ability to keep calm under pressure
• Sound administration skills
• Responsible and reliable
• M&E experience preferred

This is how we work together:

A competitive salary

An additional day off for your birthday

Free 2 night stay each year in any Penta hotel

Casual dress code

Gym membership

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