Contracts Manager

Purpose:

As the Contracts Manager at National Car Parks (NCP) based at Gatwick Airport, you will play a pivotal role in ensuring the successful execution of contracts, driving strategic initiatives, and fostering a culture of proactivity and innovation within the organization. Reporting directly to the Director of Managed Services, you will serve as the core point of contact for contracts, taking ownership of their management, budgeting, reporting, and strategic direction.

What You'll be doing as a Contracts Manager:

• Serve as the primary liaison between NCP and its client GAL, ensuring clear communication, understanding, and satisfaction with contractual agreements.
• Address client enquiries, concerns, and requests promptly and professionally, maintaining strong relationships to foster long-term partnerships.
• Take full responsibility for the oversight and management of contracts, ensuring compliance with terms, deadlines, and performance metrics.
• Identify opportunities for contract optimization, renegotiation, or expansion to enhance value for both NCP and GAL.
• Develop and manage budgets related to contracted services, optimizing resource allocation to maximize profitability and efficiency.
• Conduct regular financial analyses to track budget performance, identify variances, and implement corrective actions as necessary.
• Generate comprehensive reports on contract performance, financial metrics, and key performance indicators (KPIs) for internal stakeholders and clients.
• Utilize data-driven insights to identify trends, opportunities, and areas for improvement, informing strategic decision-making.
• Collaborate with senior leadership to develop and refine business strategies aligned with NCP's and GALs goals and objectives.
• Identify market trends, competitive threats, and emerging opportunities to inform strategic planning and positioning.
• Lead the planning, implementation, and management of valet parking operations as a strategic initiative to enhance customer experience and revenue generation.
• Oversee the recruitment, training, and performance management of valet staff to ensure exceptional service delivery.
• Conduct in-depth data analysis to assess operational performance, customer behaviour, and market trends, driving informed decision-making and continuous improvement.
• Utilize advanced analytics tools and techniques to extract actionable insights and identify areas for operational optimization.
• Establish and maintain service level agreements (SLAs) with clients, defining clear expectations, deliverables, and performance metrics.
• Monitor SLA compliance, identify potential risks or deviations, and implement corrective measures to ensure contractual obligations are met.
• This document contains proprietary information to National Car Parks Limited (NCP Ltd) and shall not be reproduced or disclosed to any third parties without the prior written permission of NCP Ltd.
• Collaborate cross-functionally to identify and address operational challenges, inefficiencies, and customer pain points.
• Propose innovative solutions, process improvements, and service enhancements to drive business success and customer satisfaction.
• Take a proactive approach to problem-solving, anticipating challenges and opportunities before they arise.
• Champion a culture of innovation, agility, and continuous improvement within the organization, driving positive change and adaptation.
• Other duties and tasks in line with the work level of this post may be amended from time to time within the scope and general level of responsibility attached to this role.

What You'll Bring:

• Excellent analytical, communication and negotiation skills
• Competent in all MS Office Applications
• Ability to assimilate complex information into clear and practical reports.
• Self-motivator that will seek out and wield opportunities to improve process and delivery.
• Proven experience in contract management, budgeting, and strategic planning within the parking, travel or hospitality industry.
• Strong analytical skills with proficiency in data analysis and financial modelling.
• Excellent communication, negotiation, and interpersonal skills.
• Demonstrated leadership abilities with a track record of driving results and managing cross-functional teams.
• Strategic thinker with a proactive mindset and a passion for delivering exceptional customer experiences.
• Ability to thrive in a fast-paced, dynamic environment and effectively prioritize competing demands.

What We Offer Contracts Manager:

• Competitive Package: £55,000 - £60,000
• Leave Benefits: 33 days leave per year (inclusive of bank holidays)
• Birthday Bonus: Take an extra day off to celebrate your special day.
• Reward & Recognition Program: Your efforts won't go unnoticed.
• Perk scheme: Discount at all your favourite store
• Free or Discounted Parking: Your car deserves a good spot too!
• Cycle to Work Scheme: Get up to £1000 towards a new bike.
• Company Pension: Plan for your future with us.
• Death in Service Benefit: Providing peace of mind.
• Employee Assistance Program: We care about your well-being.
• Work-Life Balance: Fantastic work-life balance in a supportive environment.
• Continuous Development: Ongoing training, coaching, and development in a helpful and encouraging environment.

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Location: Gatwick Airport, GB

Posted Date: 9/19/2024