Programme & Administration Coordinator

Job Description

We specialise in inspirational communication skills training for business that draws on techniques from theatre. Our clients include major international corporations and leading global business schools, yet our approach is personal and friendly, with first-class service values.

As Programme and Administration Coordinator your prime focus will be the administration and organization of our in-person and online training events and ensuring that our small office runs smoothly. You will work with the Client Account Managers to ensure an excellent level of service and communication to our clients and trainer team around the world. You will also provide administration support to the Directors.

TASKS INCLUDE:

Clients & Logistics

· Day to day administration of our large scale, ongoing training programmes – booking trainers, creating schedules, distributing joining instructions/ Zoom/ MS Teams links, setting up, running and sending reports from online scheduling systems.

· Liaising with client contacts to set up logistics once a training event has been confirmed and sharing logistical information with the trainer team so they are as well prepared as possible for each delivery.

· Booking hotels for international travel, supporting the trainer team with ad hoc travel arrangements (in conjunction with external travel agent)

· Administration of 1:1 coaching sessions, managing invites and diaries

Programme Delivery

· Acting as a ‘technical host’ for virtual training courses (opening up links, putting participants into breakout rooms, spotlighting contributors etc.)

· Supporting at in-person events in the UK and, on occasion, internationally.

Administrative Support

· Formatting PowerPoints, reminder notes and other materials to be shared with clients / participants

· Supporting the Creative Directors with administration of recruitment / onboarding / development initiatives for our international trainer community

· Finance administration support (collating expenses receipts and summaries)

· Providing some general administrative and PA support to the Company Directors

Office Administration

· Answering the main business phone line, buying office and stationary supplies, basic technology support, organising team days, posting out materials etc.

PERSON SPECIFICATION:

The successful candidate will:

· Have excellent organisational, written and verbal communication skills

· Have some experience working in a similar role, or a role with transferable skills

· Understand the importance of absolute clarity and meticulous attention to detail when working with clients across continents and time zones

· Be personable, friendly and able to maintain positive relationships with clients and colleagues at all levels

· Have a good level of IT skills particularly Microsoft Office 365 and the ability to quickly get confident with new software. Knowledge of Monday and Canva desirable but not essential.

· Be comfortable working independently and creating practical systems to successfully manage workload