Housing Concierge

Housing Concierge

Gateshead - Watergate Court

Fixed Term (7 months), Full time (37.5 hpw), 4 week rolling rota working day shifts

Pay £12 per hour (Salary £23,464 per year) and great benefits including Health Cash Plan

Home, a place where you belong

We?re looking for a new Supported Housing Concierge to join our growing teams. Here at Home Group, we look after our vulnerable customers, but also those with quite complex needs. Your job will be to make sure our customers are safe, our buildings are secure and pleasant places to be, and that we get on with our neighbours.

Typical shift as a Housing Concierge

• If you want a quiet and calm security job, then this is not the job for you!
• There is so much more involved than just, stuck in an officemonitoringCCTV or patrolling the premises.
• The first line of support for our customers when our wider team or their own support networkaren?taround to help!
• You?llmanage the health and safety of the building, patrolling to check fire doors, making sure everything is locked and secure.
• Thinking on your feet and manage a situation on the spot, such as investigating suspicious activity or raising the alarm when we need to engage the emergency services.
• Finally,you?llalso help us make sure that everything is clean and tidy, so you need to be ok with wielding the mop or broom as well!

Fancy going home each day knowing that you have helped change our customers lives for the better? You?ll do that here, working for a top 10 Great Place to Work in the UK!

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to?external?candidates for this role.? This remains under regular review.

You bring

• Calm under pressure withgreat communicationskills, some of our customers first language is not English, it is important you can adapt your communication to meet their needs.
• You get a kick out of supporting the most vulnerable in society (maybeyou?ve worked in publicservice, or the military). You knowwhat?srequiredto look after the public and our customers too.
• You?resociable and interested in people and their stories and like getting to know people. You use your people insights and keen eye for detail to spot changes in behaviour.
• You recognise when things are about to go wrong and are confident intervening in a sensitiveand safeway.?
• A team player with the confidence to work alone.Don?tworryyou?llhave the full back up of our wider team including our out of hours emergency support team.

Our team

You?ll join our team, full of diverse characters, who are all friendly and helpful with new colleagues. The team is led by our Senior Client Service Manager, Kevin Reid. Your line manager will be Kirsty Steadwho has a wealth of service knowledge to support the team.You will also have the support of our awesome Colleagues in your day-to-day tasks in the service.

Job details?

• Working 4 shifts on 4 shifts off, on a 4 week rolling rota between the hours of 08:00am ? 20:00pm. ?
• We do get together regularly for training and team meetings.
• Able to use technology tomonitorCCTV, update recordson our digital systems, contact emergency services which could include the police or the crisis team.
• You?llneed an Enhanced DBS check done and we pay for that.
• Due to our service being Ofsted registered, it's important that you have experience of working with Children and Young People.

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best.Together we make Home Group a great place to work!

What?s in it for you?

• 34 days annual leave (including a me day to take off for whatever you fancy), increasing to 39, theoptionto buy 5 more, and time off for volunteering too!
• Health cash plan saving you from £1140 per annum.We?llcover your costs (and kids if you have them) towards dental, optical, prescriptions, alternativetherapiesand lots more.
• Over 800 high street discounts on groceries,holidaysand days out. Looking for a new phone,bikeor car??Save money with us.
• We Grow Our Own colleagues (not literally of course!), whenyou?reready for the next step in your career, you can grow with us!

Colleagues really matters to us,that?swhywe?rethe10thBest place in the UK for Wellbeing. Ourtools and support help you when you need them. Learn more aboutour?benefitson our website.

Find out more

ClickAPPLY NOWto see our?Housing Concierge job description,find out about?usand forhelp to apply.Sometimes we close a job early, so don?t delay or you might miss out.

Finally, do let us know if there?s anything we can do, to help you shine in our process at

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Location: Gateshead, GB

Posted Date: 9/19/2024