Senior Operations Manager

About the Senior Operations Manager Role

As a Senior Operations Manager at MSI Reproductive Choices UK, you'll be at the heart of ensuring that individuals receive the compassionate and efficient support they need when seeking reproductive health services. If you have a background in Contact Centre Operations Management and are a strong leader, this could be the role for you!

You'll be the guiding force behind a team of dedicated team managers and/or clinical managers, fostering a positive, empowering work environment where service quality, confidentiality, and sensitivity are always top priorities. This is more than just a jobit's a chance to contribute to a crucial cause, helping people make informed choices about their reproductive health.

In the Senior Operations Manager role, you'll take charge of your departments productivity, performance, and quality, driving innovation and excellence in client care every step of the way. If you're passionate about making an impact and leading with purpose, we want you on our team!

What we can offer you as a Senior Operations Manager:

• Take advantage of perks and discounts on over4000retail and hospitality outletsthrough Blue Light card
• Benefit from up to a 5% employer contribution from Aviva, a leading pension provider in the market.
• Access support from accredited Mental Health First Aiders during times of need.
• Celebrate your birthday with an extra day of annual leave through our Birthday Bonus.
• Utilise the Employee Assistance Programme and Doctor Line provided by Westfield Health, offering 24/7 access to a GP who can prescribe medications over the phone.
• Receive paid training to ensure you're fully equipped to excel in your role and beyond.
• Enjoy complimentary free parking onsite for your convenience.

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