Front Office Manager

We are seeking a skilledFront Office Managerto lead ourHotel Reception Team. This is a full-time position and will be based atDoubleTree by Hilton York.

The ideal candidate will have previous Hotel Reception Management experience. We want adedicatedindividual who oozesconfidenceand shows genuinesincerityfor their team and every guest that walks through our doors.

Specifically, you will be responsible for performing the following tasks to the highest standards:

• Consistently maintain the highest standards of Hilton guest service.
• Ensure that the department creates a professional impression to all guests and team members.
• Evaluate and act promptly and effectively on customer feedback received through any and all channels to achieve positive and consistent results.
• Be fully aware of budgeted and actual departmental financial targets. This to include occupancy, average room rates, yield and revenue.
• Control payroll costs for the department by allocating labour resources in line with forecasted business levels through payroll management.
• Lead and create a team environment which promotes great employee morale and ensures a high level of commitment and pride in the hotel.
• Maintain effective communication within your team and other departments by holding regular team meetings and attending hotel meetings when required.
• Compile the department training plan to meet the hotel and Hilton business objectives.

Benefits

Social perks and incentives -To recognise and celebrate employees' great work, we host a variety of social events throughout the year, offer additional service-related holiday and reward vouchers.

Pension -Pension contribution scheme.

TRONC Monthly service charge distributed to the relevant teams.

Professional development -We are committed to helping you reach your potential by offering tailored learning and development programmes to pursue your career goals.

Hotel discounts -Our employees, and their friends and family, can take advantage of generous discounts at multiple hotels across the group.

Food & Beverage We offer our employees 50% off food and beverage across the group as well as free meals on duty.

Employee Assistance Programme We have partnered with Hospitality Action to provide 24/7 support to our team if ever needed.

If you are interested in joining our team as aFront Office Manager, please register your interest and apply today!

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