Contact Centre Team Leader

Contact Centre Team Leader
Permanent
Up to £32,000
Manchester

Hamilton Woods Associates are currently recruiting for Contact Centre Team Leader on behalf of an organisation to provide supervision to their out of hours call team. The team provides emergency response to issues surrounding security, CCTV, door entry, ASB and repairs.

The role requires working shifts of 6pm-6am with a 4 on 4 off pattern.

Duties & Responsibilities of the Contact Centre Team Leader:

• Oversee a team of multi-skilled staff, who will deliver a high quality 24 hour service including; security, CCTV, concierge, mobile patrols, anti-social behaviour and fire alarm response
• Liaise with the Police and Council to reduce and prevent incidents of crime and anti-social behaviour
• Carry out the induction process with new members of the team and train them in all aspects of their job role, health and safety and welfare issues
• Assist and support the Night Manager to manage the team shift rota ensuring adequate staffing levels covering 24 hours per day 365 days per year
• Monitor and effectively manage sickness absence when required
• Identify and address training
• Record complaints received
• Attend management meetings and training as required
• Conduct regular safety inspections and risk assessments

Essential Requirements of the Contact Centre Team Leader:

• Full UK Driving Licence

To be considered for this exciting role, please contact Lucie Houston - Senior Recruitment Consultant at Hamilton Woods on 01509 276158 or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, it is regrettable that we cannot respond to all applicants, and please assume your application has been unsuccessful.

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