Receptionist

Would you like to work for a company that gives you rewards your hard work by offering you a fantastic range of benefits?

• Perk Box - monthly freebees, Highstreet brand street discounts, free monthly movies
• Meals provided whilst on shift
• Sales incentives and initiative rewards
• Recommend a Friend Initiatives
• Free Car Parking
• Long Service Awards
• Stays in our hotels at discounted prices or
• Even free stays in our hotels as one of our rewards & recognition incentives,
• Opportunities for your personal development within the Hotel Group Brand Portfolio
• Fully funded apprenticeships T&Cs apply
• Annual Holidays entitlements inclusive of Bank Holidays
• Opportunity to buy additional holiday entitlements
• Pension enrolment

Does the below sound like you?

• Passionate and willingness to learn
• Positive attitude and someone who makes our guests smile
• Genuinely friendly and caring
• Enjoys working as part of a team
• Ambitious and hard working
• Excellent standards and competent level of IT proficiency
• Good organisational / time management skills.
• Resilient, creativity, able to multitask and can work under pressure
• Ability to work flexibly
• Able to deliver exceptional customer experiences all the time

Does this sound like a role for you? If so do not miss out on this amazing oppotunity, please apply immediately.

The Role:

• As Receptionist, you will provide customer services for all Guests to contribute to an efficient and exceptional experience from check-in through check-out
• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or other departments
• Always demonstrate a high level of customer service
• Attend appropriate training courses, when required.
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions, and other general product knowledge necessary to perform daily duties
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Comply with hotel security, fire regulations and all health and safety legislation
• Act in accordance with policies and procedures when working with front of house equipment and property management systems

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