Learning and Development Support Manager

Do you want to work for a company that goes the extra mile for its customers, colleagues, and communities? Are you resilient, efficient, and productive? Can you lead by example? If so, then why not join our family.

At Iceland, we value, recognize, and celebrate all colleagues for their good work. We pride ourselves on being team players who can work collaboratively with others. We offer some great opportunities for career progression and development, alongside a competitive salary and a great benefits package.

We have an exciting opportunity for a Learning and Development Support Manager to join our Learning and Development team. This will be a field-based role with regular travel as part of the role. This will be around requirement to attend meetings and deliver training nationally as agreed with the L&D Manager.

Required; Internal applicants must have line manager and Head of endorsements provided with their application.

Purpose of role:

To identify business learning & development solutions through collaborating with key stakeholders, making sure the L&D Programme Manager has any relevant information before creating programmes. To design when needed, deliver, follow up and evaluate all bespoke, regional, departmental & national learning & development initiatives.

Key Responsibilities

• Consult with key stakeholders to identify learning solutions and make sure learning interventions are delivered to a high standard with appropriate outcomes.
• Demonstrate a level of positive influence, expertise, challenge & questioning to find the solutions when deciding on L&D requirements with Regional/Departmental teams.
• Maintain high balanced visibility across the business to understand the impact of any solution delivered, constantly seeking feedback and driving learning & development forward.
• Deliver agreed business and bespoke capability development solutions as directed by the Learning & Development Manager, with an appropriately blended delivery method.
• Deliver agreedtalent programmesfor high-potential colleagues, as directed by the Learning & Development Manager with an appropriately blended delivery method.
• Provide the necessary specialist support across the business, feedback & delivery of Regional/Departmental & National programmes.
• Consult and work collaboratively with the Learning & Development Programme Manager and Digital Learning Design Manager to provide a quality learning solution.

Skills

• Excellent communication skills at all levels
• Strong experience of group and team facilitation and presentation skills.
• Experience of creating engaging L&D content to a broad range of delegates
• Experience in delivering innovative and impactful learning content using multiple delivery methods.
• Experience of delivering blended learning programs.
• Experience of using informal learning methods to support and embed skills transfer such as mentoring, scenario-based learning, ongoing task, and recap activities.
• Has high standards and a strong passion for supporting colleagues to be their best and an active commitment to continuous professional development in the field of learning and development best practice.
• The ability to project management initiatives, using technology and relationships to move projects forward.
• Comfortable using all Microsoft applications

Behaviours Required

• Must be a team player who values the importance of teamwork.
• High questioning, decision making and problem-solving skills.
• Collaboration and influencing skills.
• Time management & prioritisation.
• Assertive and confident to speak out.
• Ability and willingness to get involved in doing the detailed work.
• Innovative mindset, capable of encouraging and embracing new ideas to drive continuous improvement.

Benefits

• 25 days holiday, plus 8 days bank holiday
• 15% store discount, 30% club individual restaurant discount
• Free parking onsite
• Highly subsidised restaurant onsite with our own Michelin Star Chef!
• Subsidised Costa onsite
• Discounted gym membership
• Charity fundraising events
• Enhanced maternity/paternity leave
• Long service awards
• Reward & recognition

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