Reception Manager

Reception Manager - 4* Hotel - Luxury Hotel & Country Club - Oxfordshire - £35/36K

The Package / Benefits / Opportunities

An annual salary up to £35,000 with some fantastic Employee benefits including:
* Friends and Family rates and discounted Leisure & Spa use in your own hotel and those of your sister hotels located across the UK.
* Excellent career development and training opportunities.
* Great Team on site who have fun but still get the work done.

Our client is a 4* hotel and country club with 50rm hotel, extensive golf, conference and leisure facilities close to Oxford.

We are looking for an experienced and enthusiastic Reception Manager who can lead your team of 5 to provide the very best guest experience at all times, from arrival to departure.

We need a resilient Reception Manager who deal with the everyday issues that can be faced in Front Office and therefore you need to be very organised and have a good eye for detail within a resort hotel.

* You will be managing the daily operation and coordination of front of house operations, setting up FO procedures to ensure a smooth shift every time, able to manage requests for various room types without disappointing the guest and processing all bookings via central reservations paying attention to detail.
* You will need to have experience of managing and analysing guest satisfaction levels.
* Maximise room occupancy, recognising guests needs to promote hotel services and in-house facilities i.e. Restaurant, Health Spa & Golf.
* Setting of departmental objectives, policies and targets and rotas
* Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area.
* Communicating with Management regarding employee and customer service issues

The Essential Skills:

Personal qualities required are:

* Previous experience of managing a small Reception & Nights team at Reception or Front Office Manager level.
* Must be from a 4* hotel environment and able to work early and late shifts, working 5 days out of 7.
* Be self-driven, able to work within a team and be willing to be 'hands-on' at all times.
* Knowledge of Opera will be an advantage.
* Be an excellent team player whilst having first class attention to detail and remain calm head when everyone around you is losing theirs.

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