G Brock Magruder MD PA
ASC Patient Services Specialist / Front Desk
Job Location
Job Description
Description:
The Patient Services Specialist (front desk associate/medical receptionist) position allows you to provide a welcoming environment to both our patients and physicians. Our patient services staff report high levels of satisfaction with their roles at Lakeside Surgery Center because they get to play a vital role in building relationships with our patients and creating a memorable experience for them. Though the days may be long and busy, they find the results to be well worth the effort.
Our patient services specialists (front desk associates/medical receptionists) greet and check in patients, verifying demographic information, obtaining signatures on patient consents, capturing insurance cards, verifying authorization accuracy, collect co-pays and past due balances, working reschedule and recall lists, and balance end of day deposits.
Essential Duties & Responsibilities:
- Obtains demographic information, including insurance and completes for insurance authorization & verification, as needed.
- Schedules new patient, established patient, reschedules appointments and recall list according to our company protocols.
- Obtains copies of driver's licenses and insurance cards.
- Explain consent forms and obtain patient signatures.
- Collects co-pays, past due balances, and set-up payment plans as necessary
- Processes incoming faxes, scan documents into patient charts, and send for medical review
- Sends office notes/scheduling updates to referring physicians
- Checks out patients and schedule follow up appointments appropriately
- Assists clinical team coordinate outbound referrals
- Balances daily payment reconciliation and prepares nightly deposit, as needed.
- Communicates any updates to clinical/optical teams.
- Other duties as assigned
Non-Essential Duties & Responsibilities:
- Maintains public areas (waiting rooms, restrooms and kitchen), as needed.
- Attends department meetings and completes trainings, as needed.
- Processes medical records requests; both incoming and outgoing
- Understand HIPAA and can maintain confidentiality
- Obvious enthusiasm and interest in required
- Have an outgoing personality with professional demeanor
- Have a true desire to learn and the ability to think critically
- The ability to communicate effectively to employees and patients
- Can make independent and accurate decisions
- Have an attitude that reflects a desire to go beyond the minimum required duties
- Understanding that dependent upon need there may be instances where he/she is asked to travel to satellite offices
Required Qualifications:
- Medical work experience is NOT required, but it can increase your starting rate
- Demonstrated effectiveness showing courtesy, diligence, integrity, and teamwork
- Strong interpersonal skills (effective listening, clear communication, effective customer problem resolution, warm demeanor)
- Able to work long and irregular hours, and travel to different locations based on clinic needs
- Ability to master ophthalmology terminology
- Required to have reliable transportation between local clinics during the workday (mileage is reimbursed)
- High School Graduate, or equivalent
- Bilingual- English & Spanish
- Early 6am start time
Desired Qualifications:
- Experience in a busy health care facility, optometry, ophthalmology and/or retina clinic
- Certified Patient Services Specialist (CPSS) Certification
- Bilingual in Spanish
Physical Demands:
- Ability to view patient images and operate computer devices
- Ability to converse with patients - speaking and hearing
- Frequent use of a computer, keyboard, and mouse
- Near constant standing and walking
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Paid time off
- Professional development assistance
- Vision insurance
Medical specialties:
Ophthalmology
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
PI3a138a164898-30210-34672186
Location: Orlando, Florida, US
Posted Date: 9/18/2024
Contact Information
Contact | Human Resources G Brock Magruder MD PA |
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