Assistant Spa Director

Luxury, Forbes rated property in an historic, bustling urban city in Canada is seeking a talented hospitality professional for an Assistant Spa Director role. (US candidates will be offered a working visa for this opportunity). JOB FUNCTIONS AND DUTIES: Human Resource Management: • Manage and oversees the day-to-day Spa Departments and all they entail. • Ensures the training of the Spa staff to exceed standards. Ability to work with Learning Manager and Designated Trainers to achieve the best possible learning environments for spa staff. • Works with and supervises professional personnel including Spa Therapists, Technicians, Astheticians • Maintain operating criteria/spa concepts and be responsible for the coordination and scheduling of all Spa related services in relation to consistency with policies, philosophy and objectives for the Spa. • Interview and select job applicants as well as effectively supervise, discipline, mentor and give performance evaluations for Spa employees. • Participate in regular staff meetings to keep employees informed of hotel policies and changes as well as ways to increase sales and service. • Communicate with other departments to ensure a supporting team of professionals • Initiate and maintain communication on all levels with staff, colleagues and management. • Convey clear instructions and guidance to staff and establish working relationships that attain a high level of effective employee morale. • Develop and enhance programs and policies to ensure employers of choice and retention of high performers. Operations Management: • Work closely with Engineering to maintain quality and mechanical operation of all Spa equipment. • Oversee the cleanliness of the Spa and coordinate special requirements with Housekeeping, Laundry, and Engineering. • Understand and implement emergency response procedures and respond properly in any hotel/ spa emergency to assure staff and guest safety. • Effectively integrate Spas with the Hotel operations wherever possible and in accordance to the direction of Spa trends. • Utilize all computer systems relevant to the departments. • Maintain guest profiles with important information to be passed onto management. • The ability to ensure all equipment is kept in perfect working condition and reports any deficiencies to the proper department. • Anticipate, in advance, all materials and supplies and assure their availability • Certified in CPR (Cardiopulmonary Resuscitation) and first aide and also assures sufficient number of certified spa staff is on premise at all times. • Cross-trained in all functions of the spa where appropriate. • Support in the development of new treatments/concepts to continually keep the Spa at the forefront of the industry. • Perform other tasks or projects as assigned by hotel management and staff. • Keep Senior Spa Director informed about the department, all employees' performance, and guests concerns and comments. • Interact with guests, providing full knowledge and assistance for maximum guest usage in a friendly but unobtrusive manner with all guests. Marketing: • Predict trends and implement for the good of the business. • Liaise with the Public Relations Department in order to promote the Spas and all relevant treatments/philosophies. Financial: • Schedule staff and complete payroll records and reports in accordance with budgeted guidelines. • Responsible for the administration of goods, requisitions, inventories, storage and cost-effective usage of all department related materials and assets, according to standards to ensure for smooth operation. • Issue recommendations regarding the annual operating budget, capital investment budget, operating planning, and further periodic evaluations of financial performance, including reports on sales and operations with supporting statistical data. • Promote growth through increasing revenue and daily operational efficiency while maintaining healthy spa morale.

Location: Ontario, CA

Posted Date: 7/2/2024