Sales Oversight Specialist (permanent)

Sales Oversight Specialist

Grade 4 Permanent

37.5 hours per week

Field based / Remote

£34,000 per annum and up to 10% annual bonus

Grade 4 – Implementation of project activity or provision of specialist advice within a given policy framework as either technical/operational specialist or team leader

The role in a nutshell: Support Sales and Marketing Oversight Manager in ensuring we maintain sufficient regulatory oversight of all TFS UK and Mazda Dealers and suppliers of regulatory products

A bit about the ‘Department’: We focus on the compliant delivery of all TFSUK sales through the Toyota and Lexus Networks and third party Redline partners. We support the sales process through a rigorous process of training, monitoring and oversight whilst developing our people to support with the requisite due care, skill and diligence.

Key experience for this role:

• Experience of working in a large Dealer Group or Motor Finance organisation
• Excellent written and verbal communication
• High attention to detail

What you'll be doing:

• Maintain Centres’ FCA Register and update on quarterly basis to ensure appropriate oversight of our Partners' continuing regulatory status and escalate any business risks identified
• Support Line Manager in:

• Investigation of any Dealer risk events
• Investigation of any risks identified during reviews with TIS and all insurance suppliers
• Review and development of relevant eLearning modules and liaising with relevant SMEs for sign off
• Implementing an enhanced Dealer review and oversight monitoring regime for all brands

• Review data in Sales Compliance Monitoring Plan and highlight any continuing metrics of concern to Line Manager
• Review metrics and prepare Sales Monitoring Oversight Compliance Monitoring Plan for submission to quarterly Conduct Risk Committee
• Monitor completion and content of Centre Quarterly reviews by performing sample checks and provide support to Sales Team where required
• Monitor Point of Sale new users across the Centre Network in line with TFS/ LFS/MFS/Redline training requirements matrix escalating areas of non-completion both internally and to relevant Partner
• Maintain internal compliance logs ensuring updates to PowerBI- escalate to Field Team as appropriate
• Develop and maintain good working relationships with both TGB Academy, Mazda Shinka and TGB Mystery Shop function.
• Support delegate selection and provide necessary admin support for Masters Program and attend modules as requested.
• Obtain and monitor complaints data from Network on quarterly basis liaising with Customer Relations to identify any trends and highlighting as appropriate

Experience you'll gain:

• Detailed knowledge of the training and dealer oversight function.
• Detailed knowledge of the Network oversight performance metrics.
• Exposure to development of Network training collateral
• Exposure to methodology of Network risk determination
• Opportunity to understand approach to investigation of Dealer risk events.

How we'll support you:

• A full Toyota Financial Services induction.
• Provide a great learning opportunity to develop the core skills required to excel in the role.
• Give you the space and opportunity to be your whole self at work.

• Foster a learning culture, providing you with clear and constructive feedback, and encouraging you to do the same.

As a manager:

• Regular 1:1’s to provide direction and guidance.
• Clear objective setting via our performance management process.
• On-going coaching as required.
• Always available for support as needed.
• Oversight and responsibility for maintaining and helping develop training portfolio and Network completion thereof..
• Opportunity to shape future oversight strategy.
• Capacity to shape the role for future candidates, elevate across the One Toyota landscape and develop career in a high-profile role.

What you’ll get to own:

• Oversight and responsibility for maintaining and helping develop training portfolio and Network completion thereof..
• Opportunity to shape future oversight strategy.
• Capacity to shape the role for future candidates, elevate across the One Toyota landscape and develop career in a high-profile role.

Key Experience and Skills:

• Excellent communication and presentation skills
• Good understanding of the processes involved in the sale of Consumer credit and General Insurance products
• Excellent MS Office skills
• Excellent analytical skills
• Understanding of retailer processes beneficial.

Attributes and Behaviours:

• Excellent time management skills
• Ability to maintain and develop relationships across broad business spectrum
• Ability to wok under pressure
• Self-starting approach to problem resolution involving substantial fact finding, planning, stakeholder engagement and deployment.

In line with our Talent Enablement culture, we will give you ownership and encouragement to deliver outcomes that lie outside of the remit of this Job Profile. We do this to give you additional experience to stretch and develop you within your role, empowering you to be the best you can be and to facilitate other progression opportunities within the business.

On the job training will be provided, we recognise we all learn differently, and we want to ensure that our training will suit your learning style. We are open to talking to you about how we can make learning your new role in the most positive way.

At Toyota Financial Services (TFS) it is more than just an externally bench-marked salary and bonus, we also offer:

• Access to attractive car schemes for you (& your family) for Toyota & Lexus cars
• Excellent pension scheme (up to 6% employee contribution and 15% employer contribution).
• Generous annual leave of 25 days which increases with service and holiday purchase option
• Private Medical Healthcare (single, partner/spouse and dependent children) with Digital GP Service
• Group Income Protection cover with Aviva including physical, mental, and financial wellbeing services
• Employee Assistance Program, & Eye tests
• Onsite gym, Sports and Social Club, & flu jabs to keep you healthy
• Wellbeing hour each month and many more initiatives throughout the year to encourage a healthy mind and body, and to raise awareness and celebrate diversity, equity and inclusion.
• Dress for your day policy to make you feel comfortable at work
• Eco HQ, free parking & restaurant
• Two volunteering days per year
• Reward gateway voucher discounts
• Flexible working scheme and we welcome flexible working conversations at interview
• Regular 121s with your manager, a personal development review (PReview) each quarter
• A wide range of learning & development opportunities including Linked In Learning courses
• £250 contribution towards you learning something new outside of work
• Annual events (e.g., summer party, BBQ & Xmas party) including Countdown to Christmas events every December

Our Recruitment process

At Toyota Financial Services (TFS) we value everyone and are pleased to be recognised as a Disability Confident Employer, which is a national standard that ensures our processes are accessible to all.

We may use workable one-way video interviewing as part of our recruitment process. We’ll provide you with some more information around this as you progress through the stages.

For this role (G4) we follow a 1st and 2nd round interview process with a member of HR and the hiring Manager/s. The interview will be via Teams and/or Face to Face, so that we ensure you have the best experience.

Everyone is unique, and that means what works for some may not work for everyone. When it comes to recruitment, please do let us know if we can adjust our process to be meet your accessibility needs.

Some examples of how we might be able to help are listed below:

• Providing a copy of interview questions before the interview
• Organising a time and location that best suits you
• Allowing additional time for the assessment and interview

We are happy to review any adjustment on a case-by-case basis, so please let us know how we can support you to be your best self.