Restaurant Host

Restaurant Host - Ascot - £27k ( due to location ideally you will drive with own car )

Shift patterns vary 5 on 2 off. Again shift times vary depending on which role and outlet.

20 days annual leave per annum.

Complimentary stays in the hotels in the collection, free meals on duty, discounts in outlets, equestrian and spa.

This role is to to work for a luxury 5 star hotel.

As an employee, you are expected to provide our guests with a bespoke and memorable experience measured to the highest standards of quality and service delivery. Additionally the execution of your position will be in accordance to our company policies, standards and procedures.

• ? To provide a professional and courteous welcome within the restaurant and across the ground floor of the hotel
• ? To maximize the business opportunity by optimizing the reservations and table allocation
• ? Ensure consistently outstanding service to guests and maximize business potential
• ? Ability to communicate information to the kitchen and restaurant to help deliver exceptional service.
• ? To greet, welcome & provide hosting services to create a seamless journey and outstanding Brand experience for hotel guests
• ? Host and manage guest arrival and seating: welcome, meet, greet
• ? Assist guests with their coats.
• ? Ensure guest table is clean and prepared prior to service
• ? Provide clean and up to date menus
• ? Coordinate reservations & table allocations to optimize business opportunities & maximise guest satisfaction
• ? Answer all telephone calls in a courteous and friendly manner within three rings
• ? Display thorough knowledge of special events, promotions, hotel information and other F&B outlets.
• ? Explain and actively sell products and facilities, both on the telephone and in direct guest contact
• ? Take and process all reservations as necessary in accordance with the Restaurant Reservations and Hotel policy
• ? Maintain all files for past and future bookings & refer special requirements to the Manager
• ? Assist with service as required
• ? To perform all reasonable tasks designated by the Manager
• ? To act as a team player, by proactively seeking information & providing clear & effective communications with all team members
• ? This role holds specific responsibility for money, you will be required to handle cash & perform other billing transactions

Apply now or Call Sharen Cheema for more details 0208 427 6199

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

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