Technical Service Manager

Technical Service Manager

Permanent, full time

Hounslow Borough

About Lampton Services

Lampton Services is part of the Lampton Group who are a wholly owned subsidiary of the London Borough of Hounslow and is established as a business that has a social heart with a commercial head that delivers outstanding services across the Borough. It is made up of three distinct service business areas; Services, Recycle and Greenspace. We are recognised as delivering outstanding services and placing the customer at the heart of all that we do. We are an innovative and entrepreneurial organisation that has an exciting strategy to grow our business and client base even further, and in doing so, create even more profit with the purpose to invest back into public services.

About the Job

As a Technical Services Manager you will be responsibility for the technical compliance of the Electrical, Gas, Fire Risk Assessment and Asbestos services within Lampton Services. The Operational Delivery of the workstreams does not constitute part of this role, but there will be dotted line responsibility for all technical trades to ensure that there is a high level of confidence in our compliance with current legislation and best practice. You will have management and operational responsibility for a dedicated team of senior supervisors (if applicable), supervisors and trade operatives, focusing on operational excellence and performance

Key Responsibilities include:

• To be the Principal Duty Holder for the NIC EIC electrical registration.
• To ensure that all employed, agency and subcontract gas engineers are registered with Gas Safe.
• Take ownership of the registrations, inspections, audits and any other duties arising.
• To ensure that all technical trade operatives hold the necessary qualifications and training.
• To audit and check that all technical trades are working in accordance with the current legislation and best practice, in conjunction with the supervisors.
• Keep up to date with any changes in legislation and regulations and cascade this information to technical staff through toolbox talk and other mediums.
• Working with others, ensure that there are sufficient technical resources to meet the levels of demand across all workstreams.
• To liaise, communicate and work with other stakeholders, including but not limited to: client representatives, suppliers, contractors, colleagues, residents and others as required.
• To work to continuously improve the productivity and service delivery.

About You

• Degree level education or equivalent through relevant training and/or experience.
• Current IOSH / Managing safely qualification.
• Full, clean driving licence
• Good level of numeracy, literacy, written, oral and communication skills
• Strong IT skills
• Understanding of Health & Safety Regulations
• Working knowledge of Asbestos policy & procedures
• Application of Risk Assessments / Method Statements
• Experience of managing multi-disciplinary teams.
• Project management and delivery experience.
• Working knowledge of Schedule of Rates.
• To write and present operational and commercial reports to internal and external audiences.
• To be able read, understand and interpret risk assessments and method statements.
• To be able to meet pre-determined deadlines and performance targets.
• To be able to motivate, lead and manage a team to deliver high quality results in a challenging environment.

In return Lampton Group will offer you

• 23 days holiday allowance, plus bank holidays
• Free GOLD gym membership?
• Lampton Rewards - discounts and offers from top brands and services
• Enhanced Maternity and Paternity leave?
• Pension Scheme
• Refer a Friend?Scheme offering up £250 for each new employee referred
• Staff wellbeing services, including access to online GP, occupational health and EAP
• Flu Jabs?
• Eye care vouchers and support towards glasses?
• Cycle to work scheme
• Electric Car salary sacrifice scheme

Due to the needs of the business and the department, we may interview suitable candidates before the closing date. This job may also close early if a large number of applications are received. You are advised to submit your application as early as possible to avoid missing your chance to apply.

About Lampton Group

The Lampton Group of companies (the “Group”) was established by the London Borough of Hounslow (the "Council") in 2012 in order to fulfil two main objectives: to deliver social value services on a local level; and to be commercial; fostering an entrepreneurial spirit and promoting growth. The Group has a social heart with a commercial head and delivers outstanding services across the Borough of Hounslow.

We are made up of five distinct business areas:

• Services - delivering first class repairs, maintenance, and facilities management to Council and Lampton Group owned residential housing.
• Recycle - delivering domestic refuse and commercial waste collection as well as recycling services.
• Greenspace - delivering horticulture and conservation services, and parks maintenance.
• Leisure – delivering six leisure and sports centres, with facilities offering everything from state-of-the-art gyms, multiple swimming pools, tennis courts, soft play, a running track and more.
• Homes – delivering up to 1500 new build homes over the next 5 years by re-developing local authority land into residential and mixed-use projects.

Our companies represent a bold, new and ambitious approach by a London Borough. Underpinning everything we do are our CORE values: Customer First. One Team. Respectful. Energised.

Diversity, equity and inclusion are at the heart of what we value as an organisation. Lampton Group is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process.

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