Head of Spa - Luxury Resort

Head of Spa Operations

Top Rated, Luxury Resort

JWR is excited to be working with one of the South West’s most Iconic Resorts looking to recruit an experienced Spa Manager to take on the role of Head of Spa Operations across the resort.

The Package / Benefits / Opportunities:

• Salary From £44-£46K DOE+ Bonus.
• Excellent Benefits and discounts across the resort and great opportunities to continue to develop and progress career within a premium collection

Top-rated business & leisure resort with 200+ rooms, multiple restaurants, exceptional spa & leisure facilities.

As Head of Spa Operations, you will continually surpass expectations and lead a motivated and successful Spa team to deliver the very best in guest experience whilst having a key focus of driving revenue and maximising profitability.

As Head of Spa Operations, you will ensure that the Spa is operating to provide a consistent service in line with the Hotels guidelines and ethos.

Reporting to the Operations Director and Director of Golf and Leisure, as Head of Spa Operation you will be professional, knowledgeable, and dedicated in delivering 5* experiences whilst being highly attentive with strong communication and interpersonal skills. You will be confident building relationships with Spa members and hotel guests and be friendly and enthusiastic with a drive to help the Spa to continue to thrive and grow.

Responsibilities

• Ensuring the smooth day to day running of all Spa operations including Beauty Bar.
• Continually surpassing guest’s expectations and leading the team to deliver outstanding guest comfort and seamless attention to detail.
• Developing and managing a dedicated Spa team, encouraging personal progression and identifying training needs and opportunities.
• Contributing to budget management, stock control and monitoring and reporting on the Spa’s financial performance, including treatments, retail, F&B and memberships.
• Ensuring that the agreed wage percentage remains within budget.

The Person

• A genuine passion for health and well-being.
• Previous experience managing a high-volume luxury Spa to a 5* standard
• The ability to recruit, motivate, support and train the Spa team.
• The motivation to continually exceed guest expectations and develop The Spa offering.
• Industry recognised qualifications.

If you would be interested in discussing in more detail, send your CV today!