Catering & Events Operations Team Leader

Eden Scott is delighted to be working in partnership with a leading University in Edinburgh. As well as offering a world-class academic environment for research and learning, in one of the world’s most beautiful cities, The University also offers outstanding conference and events facilities. From purpose-built conference facilities for 300pax, venues steeped in history ideal for exclusive dinners through to break-outs and board rooms for smaller meetings, they have the space, the team, and the technical capacity to meet a broad range of event requirements.

They have a vacancy for a Catering & Events Operations Team Leader, this is a vital leadership and management role within the wider catering team, with significant responsibility to deliver successful events and ensure their long-term success and sustainability. The post holder will hold a pivotal role in developing the highest possible levels of service and customer engagement.

Key Areas of Focus:

• Ensure customer needs are met, at all times ensuring the quality of services being provided are in line with standard operating procedures. When required, give instruction and guide C&E Supervisors & Assistants in service delivery always monitoring and reviewing the quality of service provided.
• Individually, or when required, as part of a team, prioritise and carry out a range of tasks to ensure the smooth running of allocated event/s. When required, put in place a daily and weekly schedule of activities to ensure C&E Supervisors are clear what is require of them.
• Support pre-set induction programmes and development plans for Supervisors and Assistants through on the job buddying and training of colleagues to ensure consistency in service delivery as per department standard operation procedures.

Applying candidates should have on their CV:

• Minimum 1 year experience of supervising people and teams to deliver successful events in a hospitality, catering or events environment.
• A strong team player who can work closely with supervisors and team members to exceed customer expectations
• Outstanding organisation skills and the ability to prioritise your time and help keep others on track. Excellent attention to detail and ability to communicate with a wide range of customers.
• Ability to effectively communicate and coach others to meet our standard operating procedures, operational health and safety requirements and core ACE values
• Self-motivation and passion for developing your career.
• All candidates require a Full Driving License as this role requires the post holder to drive University vehicles.

Salary of £28,212 - £31,258.

Their “golden contracts” come with very generous pension contributions and 40 days holiday entitlement and offer excellent opportunities for career progression. Plus, as part of their team, you'll enjoy many staff benefits.