Outsourcing Manager

Outsourcing Manager

Do you want to take your career to the next level within an established accountancy and advisory practice with a reputation for fresh thinking and flexibility? We are looking for a highly motivated individual to take full responsibility for a portfolio of SME general practice clients and their outsourcing requirements. They will be passionate about how the outsourced function can add value for the client, providing insight, and recommending changes and efficiencies.

The role

Due to continued growth and expansion of services, we are looking for a full time Outsourcing manager to join our thriving Accountancy and Assurance team and drive the Outsourcing function forward.

The role will own and control a full portfolio of clients, focusing on providing a value-added service through developing existing client relationships as well as building new ones.The role will oversee the full remit of the outsourcing team from staff planning to management of WIP and billing.

Working with SMEs across a range of industries - manufacturing, professional services, hospitality, IT developers, property developers, and not for profit – the jobholder will be in frequent direct contact with clients by video or face to face meetings and/or email so this would suit someone who enjoys client communications as a key part of their role.

Accountabilities

• Own and manage the outsourcing client portfolio including everything from staff planning, management of WIP, and billing. Be the key point of contact for queries from clients.

• Present complete files, working papers and checklists for final review.

• Put forward insights and recommendations to clients for example in making efficiencies with processes and procedures, more effective ways of working, and/or appropriate software solutions.

• Produce high quality management reports and business correspondence.

• Provide timely feedback to junior and senior colleagues on quality of work and performance.

• Manage the outsourcing team including effective delegation of work, monitoring work in progress and standards, and mentoring and supporting them to develop their potential.

• Display pro-active awareness of current relevant legislation and compliance standards and share knowledge with junior team members, as appropriate.

• Further develop and enhance existing client relationships, as well as build and establish new client relationships.

• Drive forward client projects related to sourcing and implementing appropriate software.

• Quote and estimate fees within delegated level of authority.

• Meet with clients to pitch and tender for new work and put together associated documents.

• Display a strong commercial awareness in fee development.

• Keep up to date on and regularly attend networking and business development events and functions.

Skills and experience required

• Relevant professional qualification: AAT, ACCA, ACA or CIMA;

• Experience of working in an accountancy practice;

• Confident and articulate; an effective communicator at all levels – written and verbal;

• Excellent organisational, time management and prioritisation skills;

• Strong VAT knowledge;

• IT literate (we use Microsoft Office, Caseware, Alphatax and Xero, among others). The jobholder must have a sound awareness of cloud-based accounting techniques and systems and a keen interest in emerging apps and software to be able to work in an advisory capacity with clients

• Commercial and proactive approach to client development: an aspiration to grow the team and business and develop self and career;

• Patience in training colleagues;

• Previous people management experience;

• Detail-oriented, and able to uphold highest industry standards;

• Well-presented and professional, with a proactive and positive approach;

• Ability to network and build contacts and relationships.