Customer Success Advisor

This is a maternity cover fixed term contract starting in July 2024.

About the job

You will join our growing EProcurement support team based in Farnborough (Hybrid working offered). Our role internally is know as EProcurement Support Advisor and you will deliver client product support and follow up to users of the company’s e-Procurement solutions across Europe. The team forms part of the wider Pi (Product) e-Procurement Operations team, so you will support our client ticketing systems and product queries and be seen as a product expert externally and internally.

You will come from an customer focused background and have a great attention to detail. You will have dealt with suppliers and customers as part of your previous roles. You will enjoy building strong internal and external stakeholder relationships.

We are looking for someone who wants to join a fabulous team for a 12 month period as a maternity cover.

What's the job

• Provide eProcurement support in multiple countries
• Assist with Supplier issues relating to client ordering and invoicing
• Ensure all support calls, and issues are captured within Freshdesk (our system that we use), resolving, diverting, or escalating where appropriate
• Work with the wider European team to understand and resolve reported issues
• Take ownership of client communications and follow issues through to resolution
• Maintain the integrity of related data
• Evaluate data received against format and content requirements, working with suppliers where necessary
• Process files that meet set criteria, returning non-compliant files to suppliers

Skills and qualities:

• Experience of working in a Helpdesk environment
• Knowledge of the foodservice and/or hospitality environment
• Excellent customer service manner and proven attention to detail
• Core Microsoft tools (i.e. Outlook, Excel, and Word)
• Proficient in processing large data volumes
• Good verbal and written communication skills
• Organised and methodical
• Analytical, numerate, and IT literate
• Building and/or delivery of technical training content (desirable)
• Training delivery experience (desirable)

Equal Opportunities

We are an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown. Please inform us of any required adjustments you may need during interviews.