Community Executive

JOB DESCRIPTION

Permanent Contract

Role to commence: Immediate

Salary: £27,352 - £28,350 + company equity

Full Time - On-Site - Mon- Fri (8:30 am-5:30 pm) - Occasional Evenings & Weekends.

Event Coordination - Hospitality - Community Engagement - Member Experience

OUR VISION

We believe the future is local. That’s why we’re building a nationwide network of neighbourhood workspaces designed to become new local centres for work, culture, and community. We craft beautifully designed spaces on local high streets and in town centres to support people to ‘Work Near Home’, achieve a better work-life balance, and build thriving careers and businesses in their communities. We also serve as a venue for cultural and community gatherings. We build relationships with our members, local groups, and cultural organisations to support and host a programme of publicly accessible workshops, talks and events.

We have transformed a prominent Art Deco building at 42 York Street into a distinctive centre for community, work, public events and education. You’ll find a range of meeting and event spaces, a thriving publicly accessible cafe, as well as a suite of workspaces, from coworking studios to private offices.

YOUR OPPORTUNITY

We are looking for a dedicated Community and Member Executive to join us and elevate our organisation to become a leading centre of member engagement and professional enrichment. In collaboration with the Site Director and Central Support Team, your role will be crucial in fostering a welcoming, productive, and interconnected environment that upholds our core values and champions the 'Work Near Home' philosophy.

You will be pivotal in our Twickenham venue, actively enhancing member interactions to foster a robust community and connectivity. This role is tailored for those with a profound commitment to customer service, community building, and enriching the professional lives of our members. This role offers an equity ownership opportunity, reflecting our commitment to your long-term growth and success.

RESPONSIBILITIES

• Member Integration: Develop strategies to fully integrate members into our community, enriching their professional and social networks and enhancing members' daily experience.
• Experience Management: Manage all facets of the member experience from onboarding to daily engagement, ensuring consistently high-quality interactions.
• Networking and Community Building: Organise member-centric events and sessions to facilitate networking, professional development, and community engagement.
• Operational Support: Collaborate with the Site Director to ensure seamless operations within the workspace, focusing on optimising member satisfaction and space utilisation.
• Advocacy: Elevate member initiatives and successes through various channels, including supporting content creation, local newsletters, and platforms like LinkedIn.

ABOUT YOU

• Exceptional Communicator: Skilled at building and sustaining strong relationships.
• Community-Focused: Dedicated to nurturing an engaging and supportive environment for all members.
• Proactive Problem-Solver: Skilled at identifying and resolving issues swiftly to enhance member satisfaction.
• People-oriented: Naturally approachable, positively influencing team dynamics and member interactions.
• Local Advocate: Passionate about promoting and enhancing the local Twickenham community.

EXPERIENCE

• 2+ years in customer service, hospitality, or community management, ideally within a coworking or membership-driven environment.
• Demonstrated success in enhancing customer or member experience and engagement.

OUR VALUES

Near

• Don’t be a cookie cutter; be relevant.
• Promote the local area around your venue and celebrate its potential
• Promote and celebrate the unique culture and potential of Twickenham.

Balanced

• Work and personal needs should be in concert, not in competition.
• Prioritise the personal - mental health, family and physical wellbeing.
• Harmonise work and personal life for our team and members.

Built to last

• We leave a place better than how we found it.
• We choose the right thing over the fast thing.
• Commit to social and environmental responsibility, reflecting our B-Corp status.

BENEFITS

Your learning and development is a company priority. There is no limit to how far you can take your journey within our organisation or how far we will support you in your future career.

We offer an expanding range of benefits, including:

• Company Equity
• Private healthcare,
• Personal wellness budget
• Cycle-to-work scheme
• Comprehensive support for personal and professional growth.
• 32 days paid holiday (Inclusive of bank holidays)
• Your birthday is an extra free holiday