Flight Specialist

Flights Specialist

This upmarket Tour Operator are looking for a Flights Specialist to join their team. This role encompasses a range of tasks using Amadeus GDS including issuing tickets, flight schedule changes, out of date range bookings and all flight related tasks. This role would suit candidates with experience in a fares & ticketing role. Salary circa £30k and an excellent opportunity to join this award winning luxury travel company.

Flights Specialist - Role & Responsibilities:

• Ensure all tickets are issued according to time lines and rebooking flights as appropriate to ensure best possible fares.
• Monitor airline queues and ensure appropriate action is taken, sending schedule change letters to customers as required.
• Support the reservations team with ad hoc pricing requests.
• Book out of date range flights.
• Maintain and build good working relationships with trade partners.
• Ensure collection of passenger information for ticketing purposes.
• Support with preparation of travel documentation.
• Taking overflow calls for the Reservations team when necessary.
• Proactively deal with customer feedback relating to flights.
• Update flight content on in house reservations system.
• Responsible for updating hotel status report twice weekly.

Flights Specialist - Skills & Experience Required:

• Good overall knowledge of the aviation / travel industry, specifically in relation to flights.
• Excellent understanding of airline contracts and fares.
• Knowledge of IATA / BSP ticketing procedures.
• Solid Amadeus GDS proficiency.
• Must have strong organisational and time management skills and be able to effectively handle multiple priorities and meet deadlines.
• Strong communication skills
• Must be able to work in a team-based environment as well as on own initiative.

Flights Specialist - Additional Information:

• Salary circa £30k with some flexibility depending on experience
• Office based, with some flexibility for hybrid working after probationary period.
• Monday to Friday 9 to 5.30
• Ad Hoc emergency out of hours calls for ticketing assistance.
• Range of company benefits and travel discounts.

Please apply for the position of Flights Specialist online or email your cv to lisa@candm.co.uk