Mortgage Advisor

Were Together a0; the market leading property finance experts with an entrepreneurial spirit.Based in Cheadle, South Manchester, weve been established since in 1974 and have built a team of over 750 colleagues, who are passionate about supporting individuals and businesses achieve their property ambitions by making finance work for them.

We pride ourselves on our common-sense approach to lending and offer a range of mortgage and secured loan products to individuals and businesses who are typically underserved by mainstream lenders. Our customers are central to everything we do and we work hard to support them to turn challenges into opportunities which make our customers' property ambitions a reality.

Were looking for great people from all backgrounds and experiences who love working together and putting our customers at the heart of everything we do and that starts with our brilliantly different team of people.

As a Mortgage Advisor, you will be responsible for ensuring suitable advice is provided in a professional and customer focussed manner which meets customer expectations and delivers positive customer outcomes. To deliver an outstanding service to existing and new customers.

As a Mortgage Advisor, we are looking for someone to:

• Provide an excellent advised mortgage service so that the most suitable advice is given and a positive customer experience is received throughout
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• Be a point of escalation for teams across the business to refer customers to and where specialist regulated advice for a customer is in the customers best interests
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• Accurately assess and analyse individual customer needs and circumstances so that the required information is obtained and recorded a0; to provide a suitable recommendation
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• Accurately assess customer documentation, applications and affordability for customers so that business is conducted within the prescribed lending policy and criteria
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• Consistently provide a high level of service to all customers to achieve customer goals and to ensure a seamless advice and application process is delivered, which results in positive customer outcomes
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• Be proactive with continual professional development of the Regulated Mortgage market and wider industry to allow for identification of where Togethers products may not be the best outcome for the customer

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Essential

• CeMAP or equivalent recognised qualification
• Proven track record of providing advice within a regulated a0; customer service environment
• Able to understand, interpret and explain complex information, including financial information to enable the customer to understand the recommendations being made to them
• Excellent compliance record with a detailed understanding of compliance and regulatory requirements
• Strong interpersonal and communication skills

Benefits working at Together

• 26 days holiday, and a day off for your birthday (increasing with service to 30 days), plus bank holidays
• Buy & sell holidays
• Discretionary annual bonus
• Matched pension contribution
• Life assurance
• Critical illness cover
• Health cash plan
• Private medical insurance
• Free access to company holiday homes
• Travel season ticket loans
• Ride to work scheme
• Free local gym access
• Local bar / restaurant discounts

Together Money embraces diversity and inclusion, and are proud to be an equal opportunity workplace. Not only do we welcome difference we celebrate it, support it and really value our colleagues for who they are. We are committed to building a team that represents a variety of backgrounds, perspectives and skills.

We care that you have a great experience with us at Together, if you need us to make any reasonable adjustments to make your experience easier, please let us know and well do all we can.

Please note that all successful applicants will undergo relevant employment reference, financial and criminal record checks.

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