Hostess

EMPLOYMENT TYPE : Permanent SECTOR : Hospitality BASIC SALARY : Market Related START DATE : A.S.A.P / Immediate REQUIREMENTS: Grade 12, hospitality certificate will be a plus Preferably 1-2 years of previous hostess experience Understanding of restaurant etiquette Experience in managing reservations Able to work in a team Demonstrable customer-service skills Excellent communication skills (via phone and in-person) Strong organizational skills with the ability to monitor the entire dining and bar area Availability to work within opening hours (e.g. evenings, public holidays, weekends) Good physical condition to walk and stand during an entire shift Comfortable in dealing with very distinguished clientele Able to handle a high-pressure environment Must be well-presented with an enthusiastic personality Flexibility and Accountability DUTIES: Welcome guests to the venue Ensure one hostess is handling the reservations book, while the other hostess welcomes the guests Escort guests to assigned dining or bar areas Provide menus and announce waiter/waitress name Create a floor plan for both lunch and dinner Check with the senior chef on duty if there are any changes to the lunch/dinner menus Change the menus from dinner to lunch and vice versa (depending on shift) Create a list of available tables for lunch Create a handover sheet for the next shift/go through handover sheet of the previous shift Greet guests upon their departure Maintain hostess desk clean and tidy Answer incoming calls and address guests queries To be well-informed on the estate and local info Communicate to managers and waiters regarding VIP visits as soon as they are seated Be familiar with the reservation policies, such as booking times, etc HOURS: 3 single shifts (Early 8:30-16:30 or late 15:00-23:00) and 2 split shifts (8:30-15:00; 17:30-23:00) over the 5 days. These shifts will be adjusted over the slower periods with only one split WORKING HOURS:

Location: Stellenbosch, ZA

Posted Date: 5/17/2024